Why is an item missing from my IKEA kitchen order?
First, check whether your kitchen order is being delivered in multiple shipments or whether several items are packed in the same box.
What to check first
✓ Compare the delivered items with your order overview.
✓ Open all boxes carefully. Some packages contain multiple items.
✓ Check whether your order has been split into several deliveries.
Split delivery?
Kitchen orders may be delivered in multiple shipments.
This means that some items may arrive later than others.
Is an item still missing?
If you have checked all boxes and your delivery has been completed, please contact our Customer Service team. We will be happy to help.
Good to know
✓ Kitchen orders are often shipped in multiple packages.
✓ Several items may be packed in the same box.
✓ A missing item does not necessarily mean that it has not been shipped.
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If you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
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