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How does IKEA standard truck delivery work?

To use this service, add the items you want to your shopping bag and select “Standard delivery” during checkout. The system automatically checks your order and selects parcel delivery or truck delivery depending on the size and weight of the items.

Larger or bulkier items are delivered directly to your home and placed in a room of your choice with Standard Truck Delivery.

1. SELECT STANDARD TRUCK DELIVERY

  1. Add your desired items to your shopping cart.
  2. At checkout, select “Standard Delivery”.
  3. Based on the weight and size of your items, the system automatically determines whether your order will be delivered by parcel or truck.
  4. Select your preferred delivery day.
  5. Enter your contact details and delivery address.
  6. Depending on your postcode, select one of the available 4- or 6-hour delivery windows. Please note: The selected delivery window cannot be shortened or adjusted individually. The actual arrival time depends on factors such as route planning, traffic conditions and the number of stops.
  7. Review your payment details and delivery information, then confirm your order.
Please note: Before placing your order, make sure that the parcels will fit through doors, staircases and other access points in your home.

2. CHANGE OR CANCEL YOUR ORDER

Changes to your order should be requested as early as possible to avoid additional fees. Whether changes are still possible depends on how far your order has already been processed. This applies in particular to:
  • changes to items
  • changes to the delivery date
  • changes to the delivery time
  • changes to the delivery location
You can check the status of your delivery using the “Track and manage your order” tool. If you would like to cancel your order, you can do so via your IKEA Family profile or contact IKEA Customer Service.

3. CHECK YOUR ORDER CONFIRMATION

After completing your order, you will receive a confirmation by email and/or SMS.
It includes:
  • your selected delivery window
  • relevant contact information
Make sure you can be present during the selected delivery window.

4. PREPARE FOR THE DELIVERY DAY

A professional delivery driver will contact you 30 to 60 minutes before arrival. If you miss the call, the driver will still attempt to make the delivery. Direct contact with the delivery driver is not possible.

Please make sure that:

  • Access to your home is sufficient, clear and safe.
  • An adult over the age of 18 or an authorised person is present throughout the entire delivery window to receive the goods and confirm receipt.
  • Your order confirmation and contact details are available.
The person present should be able to supervise the delivery, confirm receipt and check the delivered items.
Please note: If no one is at home and the driver is unable to make contact, the delivery will be marked as unsuccessful. In this case, contact IKEA Customer Service to arrange a new delivery date. Additional costs may apply from the third delivery attempt onwards.

5. RECEIVE AND CHECK YOUR DELIVERY

The driver will bring your items into your home and place them in a room of your choice. Compare the number of parcels delivered with your delivery note at the time of delivery and check the delivery for any damage. If a parcel is missing or you notice any damage, inform the driver immediately and make sure it is recorded.

6. WHAT TO DO AFTER DELIVERY

Report any issues, such as damaged or missing items, to the delivery driver immediately. If you need further assistance, contact IKEA Customer Service.
Important: If access to your home is unsafe or blocked, the driver may not be able to complete the delivery. In this case, IKEA will contact you to arrange a new delivery date.
 

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