Can I arrange an IKEA return online if I bought the items in an IKEA store?
Yes. You can also arrange a return or collection online for items purchased in an IKEA store. Alternatively, you can return them directly to an IKEA store.
At IKEA, returning or exchanging products is simple. For many products, you have 365 days to return them, whether they are packaged, unpacked or assembled, provided the relevant return conditions are met.
How it works
- Enter your order number in the return form. If you have an IKEA account, you can sign in to select your purchases more quickly – your details will be filled in automatically.
- Select the items from your order that you would like to return.
- Select the reason for return for each item. This helps us process your return correctly.
- Choose how you would like to return your items. Depending on the product, you can choose between a parcel return or collection by truck for larger items.
- Enter your contact and collection details so that we can arrange the return correctly.
- Once the return has been completed, the refund will be issued via the original payment method or in accordance with the applicable return policy.
Good to know
- The return must be made within the 365-day return period.
- You can find full details in our return policy.
Please note: Returns and complaints can only be processed with proof of purchase, such as your receipt, order number or IKEA Family card if you used it when making the purchase. Mattresses can only be returned as part of the 90-day mattress trial, and electrical appliances must be returned in their original packaging.
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