Can I make a return online even though I bought the items in the furniture store?
Yes! You can also arrange a pick-up for items that you have bought in the furniture store.
IKEA makes it easy to return or exchange products. You have 365 days to exchange your product, whether it's packed, unpacked or assembled.
If you don't have the option to return your product to a store, we also offer a pick-up service from your home for a fee. Read more about this in our returns policy.
Please note: Returns and claims can only be made with proof of purchase (invoice, order number or your IKEA Family card if you used it at the time of purchase). Excluded are mattresses (which can only be returned within the 90-day sleep trial period) and electrical appliances (which are only accepted in unused condition; unused = not connected).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes, undamaged products can be returned to all furniture stores within 365 days. Please make sure to bring your receipt with you.
Read moreYou can return your products at any furniture store, regardless of where you bought them, please remember to bring a proof of purchase.
Read moreAt IKEA, it's okay to change your mind. That's why you can return any products you bought in-store or online at IKEA.at.
Read moreYou can return any product in undamaged condition within 365 days, even if you have previously assembled it.
Read moreIf you have purchased from IKEA Austria online or in a store, you can return your product to any IKEA store in Austria.
Read moreIf your products meet our return policy, you have various options for returning the goods to us: by parcel, at the store or have them picked up from your home.
Read more