Can I return a product by parcel?
If you cannot return your goods in person to one of our stores in Austria, you also have the option of simply sending them to us by parcel for small items.
In order for you to be able to return your items by parcel, the package must not exceed certain dimensions.
Package dimensions possible up to: 198x58x90 / 15kg
If you would like to organise a parcel return via the post office, please use the Self-service on our homepage.
Alternatively, you can also call our customer service on 0800 011800.
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