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How can I start an online return at IKEA?

Want to return an item to IKEA? Start your return online in just a few steps: enter your order number, fill in the data, confirm and send.

It's okay if you change your mind! At IKEA you have 365 days return policy. You can return products by mail or in a store. How to start your return online:

Here's how it works:

  1. Lodges dich in your customer account a.
  2. Go to "Your purchases, select the order, and click "Create a return"
  3. Fill in the required information in the form (e.g. return order, address for collection or shipping).
  4. Check your details and click "Start Returns".
  5. You will receive an email with all the details and further steps.

Tip:

With the express return, you save a lot of time in the store because you prepare the process online.

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