Can I return a product at an IKEA pick-up location?
IKEA pick-up locations generally do not accept returns, exchanges or product claims.
Items cannot be returned, exchanged or claimed directly at our pick-up locations, pick-up lockers or Planning Studios.
1. Where can you return an item or make a claim?
Please use one of the following options:
- the Customer Service desk at an IKEA store
- or the online returns form in your IKEA profile
2. Find an IKEA store
You can find a list of IKEA stores online:
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