Can I get a price reduction for damaged IKEA products?
Received a damaged IKEA product and would like to keep it? Find out how to request a possible price reduction.
Yes, a price reduction may be possible if you have received a damaged product and would like to keep it.
How it works
1. Contact our Customer Service team by email
2. Include the following information
Please let us know:
- the relevant order number or invoice number
- which product is affected
- what damage the product has
- whether you would like to keep the product
3. Attach photos if possible
We recommend including photos of the damage.
Pictures help us assess your request more quickly and find a suitable solution.
4. We’ll review your request
Our Customer Service team will assess your case individually and get back to you directly.
It’s important to us that you’re happy with your IKEA purchase – together, we’ll find a suitable solution.
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