What can I do if my IKEA item has been damaged during or after delivery?
If a product has been delivered to you in damaged condition, please report it as soon as possible online via "Purchases/Orders" or contact IKEA Customer Service at the IKEA store.
We apologize for the inconvenience and do our best to help you. There are several ways to have damaged items replaced or refunded.
Damage At or determined after delivery
If you notice the damage at or after delivery, you have several options for proceeding.
Submit a claim online
If you want to report the damage online, you can easily do so via "Purchases/Orders" in your IKEA account.
Depending on the case, you will then receive either a refund or a replacement.
Depending on the case, you will then receive either a refund or a replacement.
Please make sure you're logged in, then do the following:
- In your IKEA account, go to "Purchases/Orders".
- Select the affected order and click "Complaint for products delivered damaged".
- Select the damaged item(s) from your order.
- Indicate the condition of the package.
- Decide whether you want a replacement or prefer a refund.
- Check your details and submit the report.
You will then receive a confirmation or further information by e-mail. A staff member will get back to you with the next steps.
Important:
Report damage as soon as possible after your delivery so that we can help faster.
You can report this online via your IKEA account, via IKEA customer service – either via chat ("I want to talk to a person") or by phone on 0800 081 100.
Report damage as soon as possible after your delivery so that we can help faster.
You can report this online via your IKEA account, via IKEA customer service – either via chat ("I want to talk to a person") or by phone on 0800 081 100.
Please have your order number/order confirmation ready. If you're connected to an employee, you can choose between the following solutions:
1. Replacement in the store
You may be advised to take the damaged item to an IKEA store if you want a replacement quickly and the item is in stock there.
2. Replacement home delivery
A staff member can arrange a replacement delivery as soon as the item is available for delivery.
3. Refund
If you prefer a refund, this can also be arranged.
The refund will be made to the original payment method used.
If you pay cash in the store, the refund will be refunded as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
The refund will be made to the original payment method used.
If you pay cash in the store, the refund will be refunded as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
Visit an IKEA store
You can take the damaged items to your nearest IKEA store along with your order number/order confirmation or delivery note (Plan & Order Points excluded).
From there, go directly to customer service, which is usually located near the entrance and exit.
From there, go directly to customer service, which is usually located near the entrance and exit.
If the conditions are met, you can:
1. Exchange in the store
A member of staff can replace the damaged item and give it to you directly – as long as it is in stock.
You can check the stock in advance on the product page under IKEA.com or via the chatbot.
You can check the stock in advance on the product page under IKEA.com or via the chatbot.
2. Replacement delivery
If the item is out of stock or you can't transport it yourself, a replacement delivery can be arranged as soon as the item is available.
3. Refund
If you prefer a refund, this can also be processed directly in the store.
The refund will be made to the original payment method.
If you pay cash in the store, the refund will be refunded as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
The refund will be made to the original payment method.
If you pay cash in the store, the refund will be refunded as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
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