FAQ
1. Where is the closest IKEA store to me?
Click here to find the closest IKEA store near you.
2. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price. See the next answer for delivery rates.
Shop from home! Many of IKEA's products are sold on-line or by phone and can be delivered directly to you. Call 1-800-434-IKEA (4532) or click any of the categories at the top of the page to start shopping!
3. What are the delivery rates to my area?
If you "Ask Anna" about the delivery rates to your area she will give you the minimum delivery rate according to your zip code. Click 'Back to top' and she is in the right hand corner!
If you want to purchase on-line or over the phone then choose IKEA Direct when you 'Ask Anna' or you can also Click here to enter your zip code in our shipping estimator. This will show an approximation of your shipping rates to your zip code.
4. How will my purchase be delivered when I order online?
Many of the items shown in the IKEA 2009 catalog can be delivered.
Delivery across continental U.S. only (Puerto Rico, P.O. Boxes and APO addresses are excluded.) Hawaii & Alaska ship UPS only, no common carriers are available.
We carefully choose the delivery service that is best to ensure that your order is delivered in premium condition. Orders are shipped from our supply warehouse by USPS, UPS Ground or Common Carrier. Shipping and handling fees will be charged based on shipment weight/volume, delivery destination, and retail value of order.
You can ask Anna about minimum delivery rates to your area! Go back to the top and she is in the right hand corner. Click here to enter your zip code in our shipping estimator for online or phone purchases.
Please note, that changing your delivery address on the site does not change your delivery address for any orders other than those placed on the Internet.
5. How can I get an IKEA Catalog?
The IKEA catalog is mass distributed annually in the area around each IKEA store. IKEA catalogs are free and also available to pick up at your local store. You can also
enter your information here to receive a catalog by mail.
6. What methods of payment can I use?
IKEA stores accept: Visa, Mastercard, American Express, Discover, Debit cards, IKEA Credit Card, IKEA Gift Cards, as well as Cash.
IKEA Home Shopping accepts all the same credit cards and IKEA Gift Cards as well.
Most IKEA stores do not accept personal checks.
7. Can I return items?
Click here to see the full details of the store and home shopping return policies.
8. How can I get Assembly Instructions?
Many of our products have Assembly Instructions that can be printed directly from our Website.
Click here for the listings of available instructions.
If the Instructions you are looking for are not there please call us at 1-800-434-IKEA (4532) and we will be happy to send them to you via e-mail.
9. My furniture is missing a piece/hardware, how can I get it?
If you purchased your product from the IKEA store: return to the store with your receipt and assembly instructions to the returns/exchanges counter and talk to them about what you need. You must have the original receipt and the product needs to have been purchased within 90 days. Sorry, we cannot give spare parts for As-is merchandise. Call 1-800-434-IKEA (4532) and select the option for store customer service for questions or details.
If you purchased your product on-line or over the phone: please call us at 1-800-434-IKEA and press the Home Shopping option for service.
10. Can I buy spare parts or hardware?
If the pieces are not originally sold seperately from the product, the pieces cannot be purchased seperately in the future. The entire product would need to be purchased again. Some stores do have hardware pieces for sale. Check your local IKEA store for availabilty.
11. When does the new IKEA Catalog come out?
The annual catalog is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalog is valid.
12. What new IKEA store openings are scheduled?
Charlotte, NC- Now Open
Tampa, FL- May 6, 2009
13. Can someone help me plan and design rooms?
Many IKEA stores offer a home furnishing consultant service if you wish to furnish an entire room or home. For assistance with Kitchen, Office or Bedroom planning you can find links to our self planning tools below.
Click here to download our online 2009 Home Planner.
14. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Please call us at 1-800-434-IKEA (4532) and select the store customer service option.
15. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.
16. What if I have a comment, question, or concern?
If you have any comments, questions, or concerns about our products, services or are missing a part, please contact your store at 1-800-434-IKEA (4532) and we will be happy to discuss your problem. Or if you have a question, click here to email IKEA. Please make sure to select the topic you have a question about.
17. How can I purchase or redeem IKEA Gift Cards?
IKEA Gift Cards are available for purchase at all of our US stores or by calling IKEA Direct at 1-800-434-IKEA (4532). IKEA Gift Cards purchased in the US are redeemable at all of our US stores and IKEA Direct.
18. Does IKEA have support for disabled shoppers?
All IKEA stores have parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators, wheelchair accessible restrooms and ramps. If you ask a co-worker for assistance in picking up or loading packages, they will be happy to help. IKEA can also suggest a delivery and assembly company for you.
19. Why can't I buy a SKORVA midbeam on the Internet?
The SKORVA Midbeam is included with all necessary bedframes in price and in purchasing on the Internet. The SKORVA midbeam is only reccommended for IKEA beds. If you have an IKEA bed and wish to purchase the SKORVA midbeam seperately, please call us at 1-800-434-IKEA (4532) and press the Home Shopping option.
20. Why doesn't the Internet ask for payment information when I place my order?
There are some circumstances that prevent our systems from calculating the appropriate shipping and handling totals for your order. In these cases, your order will be processed manually by an IKEA advisor. The advisor will calculate the S&H totals and notify you via e-mail. You must follow the directions in the e-mail in order to complete your order. Please do not reorder through the Internet. If you wish to discuss your order with an advisor please call us at 1-800-434-IKEA(4532) and please make sure you tell the advisor that you have already placed the order on the Internet.
1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen
resolution of 1024x768 or higher.
3. What information is collected about me when I visit the site?
We do not require any information to obtain access or browse our site. Information will be requested at the checkout in order to purchase and pay for your merchandise. Information may include name, title, company, address, e-mail address, and phone number.
Click here to view our privacy policy.
4. Can I find all IKEA products on this site?
This site features approximately 10,000 of IKEA products as a way of demonstrating the breadth and depth of our product range. The range varies throughout the IKEA stores based on size and availability of products.
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. How many products are in the IKEA product range?
There are about 10,960 products in the total IKEA product range. Each store carries a selection of these 10,960 products depending on store size. The core range is the same worldwide.
3. Where are IKEA products manufactured?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."
4. How does IKEA plan to expand in North America?
IKEA plans to open new stores in the US over the next 7 years. We will initially focus on serving our existing markets, and then move into new markets that we believe are compatible with the unique IKEA concept.
We have currently opened 14 new stores since November of 2004 and we have 2 more stores slotted for the next year.
5. What is the IKEA Catalog?
This year's IKEA catalog was produced in 38 editions, in 17 languages for 28 countries. The catalog offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, click on 'Jobs' at the bottom of this page to find openings.
7. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
8. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38
9. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
10. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
11. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.
12. How can I contact IKEA's corporate office?
IKEA Customer Relations
9930 Franklin Square Dr.
Baltimore, MD 21236
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