Ingka Group reports a 4.7 percent increase in its IKEA retail sales
10/10/2018 8:00 AM
During the year, Ingka Group has experienced an increase in the majority of its 30 markets, with China as one of the fastest growing markets. The company has opened twelve new IKEA stores, including its first in India. Customer visits to its 367 IKEA stores increased by 3 percent (838 million visits) while visits to IKEA.com increased by 10 percent (2.35 billion visits in total).
“This has been a truly inspiring year during which our amazing colleagues have shown strong leadership and entrepreneurship. We’re taking advantage of the fast-changing retail environment and developing IKEA to become more accessible. We will continue to invest in the customer meeting in the store and leveraging our existing assets in new ways, such as making our store a strong part of our fulfilment network. In addition, we’re exploring new store formats in city centers – all with the aim to improve the meeting with our customers both physically and digitally,” says Jesper Brodin, CEO of Ingka Group.
Click & Collect, an online service enabling customers to buy IKEA products online to be picked up at IKEA stores, is now live in several markets, with the U.S. market being the largest. During the year, Ingka Group acquired TaskRabbit in order to offer customers flexible and affordable services such as furniture assembly. The service offer is now fully integrated in the U.S. and the UK, and expanding to Canada this year.
“We are siding with the many people with thin wallets, big dreams and big needs in life at home. That’s why we are making it easy for our existing and new customers to access IKEA when and where they want. We know that 80 percent of consumers start their shopping online, and at the same time we know our stores play an important role in the total experience – as a source of home furnishing expertise and inspiration. We’re tapping into those strengths to provide an even better everyday life for more people, however they choose to meet us,” continues Jesper Brodin.
Ingka Group is committed to having a positive impact on the planet. The ambition is to be people and planet positive by 2030, focusing on becoming a circular business, tackling climate change and promoting equality, while growing the business. As a step in that direction, Ingka Group recently committed to zero-emission home delivery for customers in five major cities: Paris, Amsterdam, New York, Los Angeles and Shanghai.
Inter IKEA Systems, that owns the IKEA concept and is the worldwide franchisor, announced total IKEA retail sales of $45.0 billion USD* (€38.8 billion EUR) across all 11 franchisees.
Ingka Group Media Relations:
+46 70 993 6376 or [email protected]
*conversion of 1 U.S. dollar to 1 Euro August 31, 2018 = $1.16
About the Ingka Group
Ingka Group (Ingka Holding B.V. and its controlled entities) is one of 11 different groups of companies that own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. Ingka Group has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. It is the world’s largest home furnishing retailer operating 367 IKEA stores in 30 markets. These IKEA stores had 838 million visits during FY18 and 2.35 billion visits www.IKEA.com. Ingka Group operates business under the IKEA vision which is to create a better everyday life for the many people by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.
Financial year: 1 September 2017 - 31 August 2018.
Ingka Group, formerly IKEA Group, is the largest IKEA franchisee with 367 IKEA stores in 30 markets, and 158,500 co-workers. The name Ingka is based on its founder’s name, Ingvar Kamprad.