How to return or exchange
IKEA offers a 365-day return policy for unopened products. You may also return open products within 180 days, with your proof of purchase, for a full refund. Learn more about our return policy here.
In-store purchase
Head to your local IKEA and enter through the Exchanges & returns entrance. Follow signage to the Exchanges & returns desk. Once you arrive, sign up to join the line.
You can start your return online here.
If your items were delivered from the store and you need to schedule a pickup, please contact the Customer Support Center.
Do you need to return a small item that you recently purchased at the store through the mail? Start by downloading the PDF below.
Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations.
In-store exchanges
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card you used for the purchase.
Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations.
Online purchase
Head to your local IKEA and enter through the Exchanges & returns entrance. Follow signage to the Exchanges & returns desk. Once you arrive, sign up to join the line.
For a pickup, please contact the Customer Support Center.
Additional questions?
If you cannot make it to a store, no problem! Please chat with us.