What can I do if I’m having trouble logging into my IKEA Family account?
If you’re having issues logging into your IKEA Family account on the IKEA website or in the IKEA App, follow the steps in this guide depending on the issue you're facing.
Scenario 1: I forgot my password
You can log in in two ways:
Option A: Reset your password
- On the login screen, click “Forgot your password?”
- You will receive an email or text message with instructions to create a new password.
Option B: Log in with a one‑time code
- Select “Login with a one‑time code” on the login screen.
- A temporary code will be sent to your registered email or mobile number.
- Use the code to sign in without your password.
Scenario 2: I requested a password reset but didn’t receive an email
- Make sure you entered the correct email address linked to your IKEA Family account.
- Check your junk or spam folder — sometimes the reset email ends up there.
Scenario 3: I can’t access the email account linked to my profile
If you no longer have access to the email address registered to your IKEA Family account and cannot reset your password, please contact IKEA support by typing "I want to talk to a human" in the chat or by calling 1-888-888-4532 from Monday to Sunday, 8:00 AM to 12:00 AM EST.
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Was the article not helpful? Try one of the related articles below.
If you have forgotten your password, you can login with a one-time code or reset your password.
Read moreIf you no longer want to be an IKEA Family member, you can cancel your membership yourself by logging into your IKEA Family profile and choosing to delete your account.
Read moreTo update or delete your account, simply log into your IKEA Family profile on the website and go to the "Manage Account" section.
Read moreTo collect points, use rewards, access member discounts, and save your receipts digitally, simply scan your IKEA Family card in store or log into your account online. If you’re not identified as a member, the benefits of the membership cannot be applied then or once a purchase is completed.
Read moreYou can change personal details such as name, address, contact information and marketing preferences by clicking on 'Account' when you have logged into your IKEA Family account.
Read moreYou can change personal details such as name, address, contact information and marketing preferences by clicking on 'Account' when you have logged into your IKEA Family account.
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