Order not going through?
If you're experiencing issues placing your IKEA order,
There are a few reasons payment may be declined. First, double-check that the billing information entered matches the billing information your bank has on file (such as a recent move or if your billing address is different from the delivery address). Payments may also be declined due to lack of funds, suspicious activity, or multiple order attempts within a 24-hour period. If the issue continues, please contact your bank for more details.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you are waiting for your order, start by checking your e-mail to find your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page to check the status of your order. If you have other issues with your ASCI order, you have to contact their Customer Service team.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreWhat to expect when going through a kitchen remodel.
Read more