Skip to main content
EN USEnglish

IKEA Business Network Terms and Conditions

Hej and welcome to IKEA!

Thank you for creating an IKEA Business Network Account (the “Account")! Through the Account, your company will have access to relevant services that may support its business, such as purchase history and communication with the latest news, trends, and inspiration for your business.

Effective Date: October 30, 2023

         1. The legal bits

These Terms and Conditions (the “Terms and Conditions”) form a legally binding contract between the authorized individual or company registering for an Account (the “Company”) and IKEA North America Services, LLC (“IKEA”, “we”, “us”). The Terms and Conditions govern the Company’s access to and use of the Account and its services. 

THIS ACCOUNT AND RELATED SERVICES ARE NOT INTENDED FOR USE OR ACCESS BY ANYONE UNDER THE AGE OF 18. IF YOU ARE UNDER THE AGE OF 18, YOU MAY NOT USE OR ACCESS THE WEBSITE OR PROVIDE US WITH ANY PERSONALLY IDENTIFIABLE INFORMATION. You may not use the Account and may not accept these Terms and Conditions if (1) you are not of legal age to form a binding contract with IKEA, or (2) you are not an authorized individual to act on behalf of the Company.

IKEA may, in its sole discretion at any time:

(a)   modify these Terms and Conditions (e.g. in case of changes to applicable laws, changes in services and features offered by IKEA, or when we introduce new services); or

(b)   remove or edit content, modify, suspend, or discontinue the availability of any features or services, and or decide to charge (or not to charge) a fee for any services under the Account.

As of the effective date of these Terms and Conditions, there is no cost associated with signing up for an Account.

IKEA reserves the right to modify these Terms and Conditions at any time without notice, and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions. You should regularly review these Terms and Conditions to ensure that you are aware of, understand and accept any changes made.  Your continued use of the Account following the posting of changes to these Terms and Conditions will indicate your acceptance of those changes.

While we will always do our best to support your needs, please note that we do not warrant the products or services you purchase from IKEA are suitable for, categorized as, or otherwise certified as commercial-grade/contract-grade furniture appropriate for your commercial business use. Buyers should review individual certifications and related tests for each desired product and exercise discretion with respect to which products are safe for the intended use. For the avoidance of doubt, all purchases are subject to the IKEA Returns and Exchanges Policy

IKEA is a limited liability company, with a registered address at:  

420 Alan Wood Road
Conshohocken, PA 19428

In case the Company wants to share feedback, comments, or questions regarding the Account– please contact our Customer Support Center at 1-888-888-4532.

       2. The Account

The Account enables business customers to purchase products and services for business purposes and to access and use a number of features and services intended for business customers. IKEA Business Network has been specifically designed for micro and small businesses.

In order to connect the Company’s purchases to the Account, the Company must identify itself during the checkout process. For online purchases, this is done by inserting the unique IKEA Business Network card number in the requested field during online checkout, and for purchases in store, by scanning the digital IKEA Business Network card during your check-out. It is important to remember this because unfortunately, due to technical limitations, we cannot make any retroactive registrations of purchases.

The Company must create an Account by providing accurate, current, and complete information, including the company name, address and email address, and undertakes to keep your Account updated of any changes to such information. You can also add your preferred store, which we may then use to send you information about local store events and other relevant information connected to that store.

Company can choose to have several users and administrators connected to the Account. All administrators have full administrative rights to the Account including the possibility to invite other Company users to access the Account and delete such users, if and when needed.

By registering an Account, the Company confirms that the individual submitting the registration has the authority to bind the Company and that the Company is eligible for registering an Account. The Company also represents that it has all requisite rights, power, and authority to enter into and perform its obligations under these Terms and Conditions.

The Account is non-transferable and may be used and accessed only by the Company, directly and exclusively for its own business purposes. The Company acknowledges that the Account may under no circumstances be used for the reselling of IKEA products or services to third parties.

Creating an Account means that IKEA will store and process personal data of the individual administrating the Account (and or any authorized Account user) on behalf of the Company. You hereby confirm that you will make any and all such individuals aware of the content of the IKEA Privacy Policy.

        3.  Administration of the account

The individual who first creates the Company’s Account will automatically become an administrator of the Account and the Company must always have at least one user with administrative rights. The administrator will be able to (i) invite other employees of the Company to become users and administrators of the Account, (ii) delete individual users; (iii) delete or change the settings for the Account (e.g. select preferences, upgrade to or downgrade from the IKEA Business Network) and (iv) see the full purchase history of the Company, including the name of individuals who have placed an order. A regular user can only see its own activities on the Account.

Each user associated with the Account will receive a digital IKEA Business Network card (the “Card”) that shall be used to identify the Company as an IKEA Business Network customer. The Card is not transferable and can only be used by the person whose signature is on the card. The Card is not a debit card, credit card or guarantee card.

The administrator is responsible for ensuring that all users of the Account are employed by the Company or otherwise authorized to act on behalf of the Company. 

IKEA will store and process personal data of the individual users of the Account. The Company hereby confirms that it will make any such individuals aware of the content of the IKEA Privacy Policy

        4. Acceptable Use

Company may only use your Account for business purposes, such as to make purchases, to review purchase history, to use planning tools, and or to communicate with IKEA. You must not misuse or tamper with any features and services that you get access to through the Account (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material, carry out denial of service attacks or any other technologically harmful practice or materials) or otherwise interfere with IKEA’s technologies or functionalities. 

Company is also responsible for all activities that occur under your Account including maintaining the confidentiality of your password and any user passwords, respectively. If you believe that an unauthorized person has access to your password and/or the Account, you must contact us immediately and change any compromised passwords.

Please also remember to log out from your Account after the end of each session. IKEA will not be responsible for any loss or damage arising out of your failure to comply with these Terms and Conditions.

       5. Copyright, trademarks and patents

All title, ownership, rights, and intellectual property rights in and to the Account, ikea.com and the IKEA brand shall remain with either IKEA or its franchisor, Inter IKEA Systems B.V. 

The use of the Account does not give the Company the right to use or reproduce any of our copyrighted materials, trademarks, service marks, patents or other proprietary rights or materials. The Company also acknowledges and agrees that it will not use its relationship with IKEA for any marketing or financing purposes, or as reference in any Company presentations or press releases, or in any way utilize (either on the Internet or in any other way communicate to the public) any trade name, trademark, service mark, logo or other distinctive brand feature of IKEA, Ingka Group or Inter IKEA Group.

       6.  Termination and suspension of the Account

The Company may terminate the Account at any time by deleting the account. If terminated, the Company will no longer be able to benefit from the Account offerings.

IKEA may, in its sole discretion, terminate or suspend the Company’s Account by providing notice to the Company’s Account administrator(s) on the occurrence of any of the following situations: 

(a)    You have not provided accurate, current and complete information including a verifiable email address;

(b)   There is any reason to believe, that the Company uses the Account is or is likely to be in breach of these Terms and Conditions;

(c)    If IKEA reasonably suspects that fraudulent activities or any unauthorized use have taken place; or

(d)    If the Company has been inactive for more than 5 years. By inactivity, we meant that you have not interacted with IKEA by e.g. logging into your Account or opening our emails.

IKEA also reserves the right, with or without notice, to remove or edit content, modify, suspend, or discontinue the availability of any features or services and charge, or stop charging a fee for any services, under the Account.

Sections 1, 4, 5, 6, 7, 8 and 9 shall survive the termination or expiration of these Terms and Conditions. 

For more information about our data retention policy after an Account is canceled, suspended, or terminated, see the IKEA Privacy Policy.

       7.  Idemnification

The Company agrees to defend, indemnify, and hold IKEA harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following (“Claim”): (a) the Company’s access to or use of the Account, including information provided in connection therewith; (b) the Company’s breach or alleged breach of these Terms and Conditions or applicable law; and (c) any misrepresentation made by the Company. 

The Company agrees to indemnify, defend and hold IKEA, its officers, directors, shareholders, employees and agents from and against all demands, liabilities, judgments, fines, interest, penalties, damages, losses, costs, claims or expenses (including, without limitation, attorneys’ fees and fees of other professional advisers) resulting from (i) your online conduct and use of and or access to the Account—including information provided in connection therewith and any related Account services utilized; (ii) the Company’s violation, breach or alleged breach of these Terms and Conditions; (iii) the Company’s failure to comply with any applicable laws or regulations; (iv) the Company’s negligence, willful misconduct, misrepresentation, or violations of the intellectual property or other rights of any person, including without limitation, copyright and trademark infringement, obscene or indecent postings, and online defamation; or (v) any of Company dealings or transactions with other persons resulting from use of the Services. The Company will be required to completely, and fully, indemnify IKEA for its losses.

      8.  Limitation of liability

To the extent permitted by applicable legislation, IKEA will not be liable to the Company for any damages of any kind, including without limitation any indirect, special or consequential damages, arising out of the use or inability to use the Account, or any use of third-party sites such as BenefitsHub (as described in Section 10, herein), even if Company have been advised of the possibility of such damages or for any claim by any other party. IKEA does not warrant that any of the products or services purchased by the Company from IKEA are suitable, appropriate, or legal to use in the Company’s business operations.

WITHIN THE LIMITS ALLOWED BY APPLICABLE LAWS, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT IKEA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF IKEA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (a) THE USE OR THE INABILITY TO USE THE ACCOUNT; (b) ANY ACTION YOU TAKE BASED ON THE INFORMATION YOU RECEIVE IN, THROUGH, OR FROM THE ACCOUNT, (c) YOUR FAILURE TO KEEP YOUR PASSWORD(S) OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (d) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE ACCOUNT OR RELATED SERVICES; (e) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (f) THE IMPROPER AUTHORIZATION FOR THE ACCOUNT BY SOMEONE CLAIMING SUCH AUTHORITY; or (g) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE ACCOUNT OR RELATED SERVICES.

FOR THE AVOIDANCE OF DOUBT IKEA DOES NOT WARRANT THE PRODUCTS OR SERVICES YOU PURCHASE FROM IKEA ARE SUISTABLE FOR, CATEGORIZED AS, OR OTHERWISE CERTIFIED AS COMMERCIAL-GRADE/CONRACT-GRADE FURNITURE APPROPRIATE FOR YOUR COMMERCIAL BUSINESS USE. COMPANY SHOULD REVIEW INDIVIDUAL CERTIFICATIONS AND RELATED TESTS FOR EACH DESIRED PRODUCT AND EXERCISE DISCRETION WITH RESPECT TO WHICH PRODUCTS ARE SAFE FOR THE INETNDED USE.

        9.  Jurisdiction and General Terms

Creation and any access of the Account intended for use in and by citizens and domiciliaries of the United States of America only. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Pennsylvania, in the United States of America, regardless of where the Company is based. The Company and its associated users agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state or federal courts located in Montgomery County, Pennsylvania, U.S.A., and Company and its associated users hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

The Company or IKEA may suspend or terminate your Account or your use of the Account services at any time, for any reason or for no reason. Unless otherwise stated, any other rules, restrictions, guidelines and terms and conditions that may be posted or made available in connection with a particular feature on the Account are incorporated by this reference into these Terms and Conditions.

Your use of the Account and Account services is independent of IKEA and not as an employee, agent, partner, or joint-venturer with IKEA for any purpose.

No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

         10. IKEA Business Network benefits

My IKEA Business Network Page

Signing up for an IKEA Business Network Account and becoming an IKEA Business Network customer is free. By signing up, the Company and its users will get access to the My IKEA Business Network page where Account users can locate relevant information about membership, purchase history, current offerings and much more.

IKEA Business Network customers are eligible for certain benefits, as defined herein. Please keep in mind that any or all of these benefits may change over time and that IKEA reserves the right to add or remove any benefit in its sole discretion—including, but not limited to any decision regarding implementing fees, or any decision to establish a paywall or price to access certain content, offerings, or services. Any attempt to circumvent such restrictions will be considered a breach of these Terms and Conditions.

Product and service offers and benefits

Through the IKEA Business Network, the Company will have access to a great variety of benefits, marketing offers, and services.

  • Free coffee or hot tea (in-store only)
  • Save on select delivery options (in-store and online)*
    *IKEA Business Network customers qualify for a discount on select delivery options: Scheduled Doorstep Delivery, Scheduled In-Home Delivery, and Express In-Home Delivery, and participating pick-up points via truck delivery. Discount is calculated based on proximity to store, order weight, and type of delivery chosen. Discount does not apply on Click & Collect store pickup orders, Local Pickup Points, or Small order parcel shipping. Visit www.ikea-usa.com/deliveryterms for Delivery Terms & Conditions.
  •  Perks for your people
      o  We care about companies, but we care even more about people. That is why we want to give IKEA Business Network customers the opportunity to create a better everyday life for your employees! IKEA teamed up with BenefitHub, Inc. (“BenefitHub”) to help offer our IKEA Business Network customers and their employees, access to certain third-party corporate discounts and perks through a program we like to call “Perks for your people”.  Use of Perks for your people is free to join. More information on how to access the BenefitHub website and sign up is available on the IKEA Business Network page. Any use of BenefitHub’s third party website is and will be governed by BenefitHub’s US Privacy Policy and Terms of Use. Any decision to sign up for BenefitsHub or use any BenefitsHub services going forward is wholly independent of IKEA. For the avoidance of doubt, there is no employee relationship, agency relationship, partnership, or joint-venture by and between BenefitsHub and IKEA. Not all products offered via BenefitsHub have been approved for commercial use. IKEA does not warrant that any of the products or services purchased by the Company or its employees from BenefitsHub are suitable, appropriate, or legal to use in the Company’s business operations.
  • Learn with IKEA (access to globally recorded videos)
    o  At IKEA we want to support the growth of our IKEA Business Network customers! For this reason, we are launching “Learn with IKEA”, which gives IKEA Business Network customers access to certain digital educational content and tips through training modules and newsletters on topics like people development, business development and space creation. Please note that all content in ”Learn with IKEA” has been created exclusively for Network members and that the Company and its employees are expressly prohibited from downloading, copying, recording, sharing, distributing or otherwise making recordings or distributing of any of the content provided in “Learn with IKEA” to anyone who is not an employee of the Company.  All rights are reserved.
  • Track your purchases and transactions when you use your Account number
  • Find and invite colleagues to join your business account
  • IKEA for Business Virtual Interior Design Services For A Fee 
    o By appointment only. Virtual interior design service is not free of charge. A compatible device with access to an active internet connection will be required. Other restrictions, fees, and limitations will apply.

              11. Termination and suspension of the IKEA Business Network membership

The Company may terminate the IKEA Business Network membership at any time by changing the settings in My IKEA Business Network Page. Upon termination, the Company will no longer be able to benefit from the IKEA Business Network benefits and offerings and this will impact all registered users connected to the Company’s Account with immediate effect. Terminating the IKEA Business Network Membership will not automatically terminate the Account.