Why is IKEA evolving their services offerings?
At IKEA, we have always offered a range of services to make our customer’s life easier and more sustainable. It’s this kind of approach and way of thinking that will help us achieve our goals of becoming a circular business while staying people and planet positive. IKEA wants to make sustainable living easy and affordable for everyone.
What is the Buy back & resell Service?
The Buy back & resell service enables us to help customers prolong their furniture’s life and promote sustainability and affordability. We buy back our customers used IKEA furniture in return for IKEA store credit. These items are then available for resale in our As-Is area, providing an even more affordable option for the many people. Currently at this time, this service is available at participating IKEA locations:
- Atlanta
- Baltimore
- Bloomington
- Bolingbrook
- Burbank
- Canton
- Carson
- Centennial
- Charlotte
- College Park
- Columbus
- Conshohocken
- Costa Mesa
- Covina
- Draper
- East Palo Alto
- Elizabeth
- Emeryville
- Fishers
- Frisco
- Grand Prairie
- Jacksonville
- Las Vegas
- Live Oak
- Long Island
- Memphis
- Merriam
- Miami
- New Haven
- Norfolk
- Oak Creek
- Orlando
- Paramus
- Philadelphia
- Pittsburgh
- Portland
- Renton
- Round Rock
- San Diego
- Schaumburg
- St. Louis
- Stoughton
- Sunrise
- Tampa
- Tempe
- West Chester
- West Sacramento
- Woodbridge
How does it work?
On IKEA-USA.com/buyback, first complete the Buy back & resell form. This form will ask you questions about the condition of the IKEA furniture you would like to sell back. You need an IKEA Family member account number to complete the form. Once you complete the Buy back & resell form, you will receive an email with your quote. Please bring a copy of your quote and your fully assembled furniture to your participating IKEA, entering through Returns & Exchanges. To learn more about the IKEA Family program or to sign up for free, visit ikea.com/us/en/ikea-family/.
When will my store be participating?
Our ambition is for all stores to participate in Buy back & resale one day. However, if your store is not included to participate in this service, this may be due to certain local/county/state laws that place restrictions on all businesses. Our US Legal and Public Affairs teams will continue to address the stores where we cannot yet operate, and we will update you as soon as anything officially changes. We are working through the process for the following stores:
Where is this service available?
The Buy back & resell service is available at the above participating IKEA stores.
Do customers need to be IKEA Family members to participate?
Yes. We like to show our IKEA Family members extra special appreciation by offering exclusive benefits and discounts. This service is offered to our IKEA Family members as one of the exclusive benefits. To learn more about the IKEA Family program or to sign up for free, visit ikea.com/us/en/ikea-family/
Why does IKEA want my buy back product?
At IKEA, we are continuously exploring new ways to make the things we love last longer. By giving your product a new life and a new home, we hope to make sustainability affordable and convenient for the many people.
How will I know how much my sell back is worth?
All products are reviewed based on condition, age and functionality. When you complete the online form, you will receive an initial email quote based on the information you provided – bring it with your fully assembled product to your participating IKEA Exchanges & returns. Once inside, check-in and a co-worker will review your product once again in-person to confirm the condition.
Do I have to fill out the online form or can I just show up?
You will need to fill out the online form and receive a quote in order to sell back your product prior to coming in store for the sell-back. You can only bring your sell-back furniture to a participating IKEA store.
What happens if I’m not happy with the evaluation of my product?
All products are reviewed based on condition, age and functionality. However, if our assessment of your IKEA product does not fit with the information you provided on the online form or you’re not happy with our online or in-store buy-back offer, there is no requirement to continue with the buy back transaction.
What happens if a product is unable to be re-sold?
There are times where we cannot buy back your product because we cannot resell it. You may take the product back home with you. Or if you choose not to participate in the Buy back & resell program and do not want to return it to your home, IKEA may recycle or dispose of it according to our zero waste-to-landfill policy.
What are the circumstances that IKEA cannot take back my product?
The Buy back & resell service is available for personally-used IKEA furniture only. The furniture must be fully assembled and fully functional. IKEA cannot accept any products that have been hacked, modified or altered in any way. At this time, we are currently only accepting products listed on the Buy back & resell form.
Products that have been recalled are not eligible for Buy back & resell, but you may be entitled to a full refund by returning them to your nearest IKEA store. To learn more visit https://www.ikea.com/us/en/customer-service/product-support/recalls/
The following categories of products are not currently eligible for the Buy back & resell service:
- Non-IKEA products
- Home furnishing accessories including lighting and textiles
- Add on units and componentry
- Products that have been used outside including outdoor furniture
- Mattresses & bed textiles (such as blankets and mattress toppers)
- Kitchens including bench tops, cabinets and fronts
- Modular wardrobes and accessories
- Electrical appliances/products
- Chests of drawers “Hacked,” modified or painted products
- Non-assembled products
- Market hall products (including small kitchen goods, art, rugs & picture frames)
- Upholstered or leather products
- Sofas or armchairs
- Plants
- Items containing glass (including mirrors)
- Children’s and baby products (such as cribs, mattresses and change tables)
- Beds and bed frames
Will you match the price I’m able to sell my furniture for on a third party site like Facebook Marketplace or Craigslist?
Unfortunately, we will not match third party sites because all products are reviewed based on condition, age and functionality. You do not have to return the product if you are not happy with the price you are offered, either in response to the online form or the in-store quote.
I cannot find my product on the online form. Can I still participate in the Buy back & resell service?
At this time, we are currently accepting a limited range of IKEA products, as listed on the form. If the product is not listed on the Buy back & resell form, we cannot accept it.
Will IKEA come pick up my product(s) from my home?
At this time, we do not offer a pick-up service for Buy back & resell. We ask that you bring the product back fully assembled so we can properly assess it on-site. We will not be able to accept the product unless it is fully assembled.
Why do the products have to be assembled?
In order to accept the Buy back product, the IKEA co-worker needs to confirm the product’s condition and that it works as it was intended. This includes all components and parts. We cannot accept hacked, modified or incomplete products.
Will IKEA assist me with unloading large products from my car?
IKEA co-workers and carts are available to help you unload large or heavy, fully assembled products from your vehicle. When arriving at to your participating IKEA, follow the signage, park in the loading zone spots and enter through Exchanges & returns.
Where do I go once I get to IKEA?
Once you arrive at to your participating IKEA, follow signage to the Exchanges & returns entrance. Once inside, continue to follow the signage and check-in.
Where can I use my IKEA Store Credit and does it expire?
You can use the Store Credit for any purchase within any IKEA store or online in the US. Store credit does not expire, so you can save it up to purchase something you love. Unfortunately, we cannot replace the store credit if you lose it so hold it safe.
Can customers buy the goods from the Buy Back Service?
Yes. Sellable products will be available for sale in the As-Is section, in an area indicated by Buy back & resell signage and furniture tags.
Can customers return goods from the Resell?
Unfortunately, the Resell products are excluded from the Return Policy. However, Resell items are eligible to participate in the Buy back & resell service.
