Child Safety at IKEA
At IKEA, the safety of our customers comes first. This is especially relevant for the most important people on the planet – children! Therefore, product safety is a top priority for us. We believe that every child has the right to a safe home environment.
At IKEA we aim to have a world-class level of knowledge on children, their development, and needs. In building knowledge we increase our confidence in creating and producing products that are both fun and safe.
It is important for us to know how our customers experience and use the products and solutions for children in the home. We have many systems in place for gathering customer feedback on quality and safety. For us, both the perceived risks and the actual risks are important. We want our customers to feel safe as well as to be safe. From our customers around the world, we also learn about how cultural differences affect the way products are used and experienced.
Occasionally, we involve the children themselves in our product development. We invite them to supervised workshops where they get to play with and use our products. Getting input directly from our most critical customers is very inspiring and generates many useful insights.
To review our own work and to gather knowledge, we test the products ourselves before they are released for sales. After all – all of us are IKEA customers! Furthermore, we organise events we call Quality Evaluation Days.
During these days, all the co-workers at Children’s IKEA pick out various products from different areas. They are then assembled and evaluated from a customer’s perspective. In-depth feedback is presented to the product development team responsible for the specific product. Based on this feedback, an action plan is created to resolve any issues.
To acquire information on upcoming legal requirements, we participate in standards committees for children’s products. Here, we have the opportunity not only to gather data, but also to share our knowledge. In this way we can contribute to creating new relevant standards for children’s products.
In some areas, we need in-depth scientific facts and statistics. In those cases, we are happy to receive support from external test laboratories and evaluation agencies.
Our products are designed and tested to comply with all applicable safety regulations in the countries where the products are sold. In the case of many of our children’s products, we go above and beyond the legal requirements. For example, we have phased out any chemicals that are suspected of causing medical reactions or being harmful. Colorants that have been identified as carcinogenic are banned from use in our products. This is because we know that children are often more sensitive to chemicals than adults.
We test all our children’s products at our own accredited test laboratory in Sweden, as well as at independent accredited test laboratories and institutes around the world. All our products are subjected to regular testing throughout their lifetimes, to ensure that they live up to our demanding standards regarding quality and safety.
Safer life at home
Whenever we develop a new product, we take great care to make sure that we can keep the promise we give to our customers – that IKEA products are safe to use.