I received an email from IKEA with a payment. Can I trust the email?
We advise you to always be cautious when opening emails that ask you to provide sensitive information such as bank details or passwords. If you're unsure about the sender, feel free to contact us.
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Phishing is common, and it has happened that our customers have received fake text messages from senders claiming to be IKEA. Fake campaigns are sent out via email, text messages, and social media, and may involve alleged gift cards and vouchers. If you are unsure of who the sender is, you are more than welcome to contact us
Read moreYou can absolutely pay with gift cards and store credit on IKEA.se! If you’ve received help from a sales associate and wish to pay with a gift card or store credit, please let us know at the time of ordering so we can send you the correct payment link.
Read moreAn order needs to be paid the same day that it is placed to avoid cancellation. If you forget to pay for your order the same day and make the payment the next day, it may result in a delay in the delivery of the products. If the delivery is delayed, IKEA will contact you.
Read moreIf you have forgotten your password, you can log in either with a one-time code or with BankID.
Read moreIf you have not received your delivery after the specified time interval has passed, you need to start by checking that the delivery date and your contact details are correct. You can check this via 'Track and manage my order,' which you can find here on IKEA.se. If the delivery date is correct and you have not received your delivery, you need to contact IKEA Customer Service.
Read moreTo pay for your order on IKEA.se, you need to proceed to your cart with products, select delivery options, fill in your details, and then choose the desired payment method you want to use. If you have received an order from us with an order number, you need to visit IKEA.se/betala, enter your 10-digit order number, and click "Find my order". Then, choose the payment method you want to use, scroll down and select the amount, and then click "Continue".
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