Can someone else pick up my order from a Pick-Up Box?
Sometimes the days go by extra fast. If you are unable to pick up your order yourself, it's no problem. A courier can pick up your order using the PIN code you received in an SMS from us.*
* If you haven't received an SMS, please contact customer service at the store where your Pick-Up Box is located for assistance with picking up your order. Please note that in this case, the courier will need to show both IDs.
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To use this service, add your desired products to the shopping cart and select the "Click & collect" option at checkout. Choose your preferred pickup location and time slot. You will receive a confirmation email or SMS with pickup information, and when your order is ready, you will receive a notification to pick it up. In case of any problems during collection, please follow the instructions in the order confirmation, and if that does not help, you can contact IKEA Customer Service.
Read moreIf the delivery is booked under the company name, you must show your ID and company card or similar at the time of delivery to verify your affiliation. If the delivery is booked under an employee's name, only the person listed on the delivery can pick it up or receive it.
Read moreThe reason to why you can't order the products you want can depend on several things. The products that you want to order may be out of stock, or we may not be able to deliver those products to your postcode.
Read moreAn order item means that it is not available for purchase and immediate takeaway from the store.
Read moreIf it says “Order via Self-Service” under your product, it means that the item is available for pickup at our goods pickup area instead of the self-serve area in the store. Previously, you needed to contact store staff to reserve an item that was not available in our self-serve are, but that is no longer necessary! Instead, we have installed self-service stations in our stores, allowing you to easily reserve items available at the furniture pick-up point area on your own.
Read moreYou can easily see where to find products in the store on our website. To get the information, simply search for the product and click on your nearest store under 'How to get it'.
Read more