Why can't I place my order?
The reason to why you can't order the products you want can depend on several things. The products that you want to order may be out of stock, or we may not be able to deliver those products to your postcode.
If the products are out of stock, you need to remove them from your shopping list to complete your purchase. If the products are available at a store near you, you can use the option Click and collect and pick them up at the selected store. Please check the product page to see the stock status.
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If you cannot choose Click & Collect as your delivery option, it may be because the item is not in stock at the store in question, the stock balance is too low for the product to be reserved, the goods exceed 500 kg, or the item you want to order is not part of our online range, such as temporary collections.
Read moreIf your order is delayed, it may be because we have decided to postpone your order to await complete delivery. We do this to ensure that you can assemble and use the products correctly when they are delivered to you. If there is a deviation in your order or if it is delayed, we will contact you.
Read moreYes, you can! By following a few simple steps, you can place an order online today.
Read moreYou can track your delivery through our self-service tool "Track and Manage My Order" or by using the link you received in your order confirmation.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page. If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return:
Read moreWe are happy to hear that you want to make a purchase online! Click on this article in order to read our step-by-step guide on how to place an order at our website.
Read more