How do I get in touch with IKEA Customer Service?
If the answer to your question has gone hiding, we are here to help! Contact us by phone during our opening hours - open this article to access our customer service pages where you can find FAQ's, opening hours and phone number.
Our chatbot Billie is always ready to help, but you can also visit our customer service department in store or call us during our opening hours. We also have several self-service options right here on our website - great if you want to avoid queues and instead want to focus on enjoying your new IKEA furniture.
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Our business department at IKEA Customer Service is happy to help you with your business purchases - especially if you are going to make larger purchases for your company or if your company belongs to a trade association with an agreement. We can help you make sure that everything is right from the start.
Read moreTo contact IKEA in another country, you can go to IKEA.com and select the country you want to get in touch with. In one corner there is a globe that shows the available language options for the website, or you can translate the page using Google Translate or similar. You can always find the Customer Service pages by going to the menu at the bottom of the homepage.
Read moreAt IKEA Customer Service, we are available on phone from 8:00 AM to 7:00 PM on weekdays and from 9:30 AM to 6:00 PM on weekends*, and you can always chat with our chatbot or use any of our self-service options.
Read moreUnfortunately, there are no direct phone numbers to our Stores. If you want to get in touch with a specific IKEA store, you are welcomed to visit it, our co-workers will be happy to help you on site.
Read moreAs a business customer, you can shop online, in our IKEA stores or through our customer service. Make sure you have your physical business card or customer/card number close at hand. If you have recently applied to become a business customer with us, remember to keep an eye out for your welcome email that will be sent out when your customer number has been created.
Read moreWhether you purchased your product on IKEA.se or in a store, you are always welcome to submit a claim or give us feedback about your product at any IKEA store in Sweden. Please remember to bring your receipt or proof of purchase. You can also get help with your complaint by contacting IKEA Customer Service. If any items were damaged during delivery, you can use our self-service "Report a damaged item".
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