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IKEA Family Price Protection Terms & Conditions

What is Price Protection?  

Found a lower advertised price within 30 days of your purchase? We'll refund the difference on the same eligible item.

Price Protection Policy Conditions:  

  1. Price Protection is available exclusively to IKEA Family members who purchased an IKEA product that goes on sale or receives a price reduction within 30 days of the original purchase date.
  2. If the price of an eligible product is reduced within 30 days of purchase, IKEA will refund the difference between the original purchase price and the lower advertised selling price.
  3. Price Protection is valid for 30 days from the date of purchase. The reduced price must be offered within this 30-day period to qualify.
  4. Price Protection claims must be submitted and processed while the lower promotional price is still available. Claims submitted after the promotion has ended will not be accepted.
  5. Price Protection is available exclusively to IKEA Family members who provide their IKEA Family membership number at the time of purchase, whether online or in-store.
  6. A valid IKEA purchase receipt or sales invoice must be presented when making a Price Protection claim.
  7. Claims cannot be processed if the customer is unable to provide the original purchase receipt or sales invoice.
  8. Approved refunds will be issued exclusively in the form of an IKEA Gift Card and will not be credited to the original mode of payment.
  9. Price Protection claims may only be submitted and processed at an IKEA Philippines store. Claims made through the IKEA Customer Service WhatsApp channel will not be processed.
  10. Price Protection is non-transferable and may only be claimed by the IKEA Family member whose membership was used for the original purchase.
  11. Price Protection is limited to one claim per product purchase. Once a claim has been approved, no further Price Protection claims may be made for the same product purchase.
  12. The lower-priced product must be identical to the originally purchased product, including the article number, size, colour, and specifications.
  13. Price protection does not cover refunds for service fees purchased alongside the product qualified for the claim.
  14. Price Protection is also valid to be claimed by IKEA Philippines co-workers with IKEA Family membership at the time of purchase.
  15. IKEA Philippines reserves the right to verify purchase details and reject claims that do not comply with these Terms and Conditions or that are supported by fraudulent, altered, incomplete, or misleading documentation.
  16. IKEA Philippines reserves the right to amend, suspend, or discontinue the Price Protection program at any time, subject to applicable laws and regulations

How to Claim Your Refund

Step 1: Visit any IKEA Philippines store and bring your original receipt or sales invoice.

Step 2: Proceed to the Customer Service counter and present your IKEA Family membership number together with your receipt or invoice.

Step 3: Our Customer Service co-worker will verify your eligibility and process your Price Protection claim. If approved, the price difference will be issued via an IKEA Gift Card only.

Exclusions:

Price Protection does not apply to:

  • Food products
  • Services, including delivery, assembly, installation, planning services, and other service-relatedcharges
  • Products purchased from the Circular Hub / As-Is area
  • Products purchased through IKEA for Business.
  • Products purchased through unofficial buy-and-sell platforms without original IKEA-issued receipts (such as Facebook Marketplace), unauthorized resellers, or other non-IKEA-approved sales channels.