Experience IKEA Pasay City
Due to the COVID-19 situation, we want to make sure your safety is our priority. To avoid crowds during opening, we will invite people to the store with pre-booked slots.
For dine-in at the Swedish Restaurant, fully vaccinated adults 18 years old and above are allowed to enter the Swedish Restaurant. We require customers to present their vaccination cards upon entry.
1) Do I need to be on time for my booked slot?
Please arrive on time. Your appointment will be cancelled 15 min. after your booked time.
2) Can I give my reservation to someone else?
The reservation is non-transferable. Bring an ID in case we need to verify your booking.
3) What if I don't have a booked slot?
For your safety, we require all visitors to book a slot
4) What if I want to book more than 3 slots?
You can book a maximum of 3 visitors per visit. Another person can book slots with their different phone and phone number.
5) Can I rebook or change the time/date for my slot?
Yes you can go to "My Reservations", cancel you slot and rebook it (based on availability)
6) Why do I have to book a slot?
We’re limiting the number of customers in our stores based on store size to ensure a safe visit for everyone, which may lead to a queuing process to enter.
7) What happens if I'm early for my slot?
We invite early birds to enjoy MOA mall while they're waiting for their slot time. We have holding areas on MOA Square bridge and carpark level 2, where we invite customers right before their slotted time to make store entry safe and smooth.
8) What happens if I’m late for my slot?
Please arrive on time. Late arrivals may not be able to enter due to Covid-19 restrictions.
9) Can I reuse my QR code?
No, once it's scanned it becomes invalid. Please enter with all your guests at the same time.
10) How can I book a slot?
You may book a slot through this page.
For more questions regarding your store visit, please check out our FAQ page.
Our Covid-19 safety guidelines
While the way you shop with us might change, we're here for you and we're in this together.
Before visiting our store, please take note of the following safety protocols and guidelines.