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If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can!
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries. The missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreOur deliveries can arrive by two different services, either by Truck or Parcel depending on where your order is coming from. Delivery times can differ based on the service.
Read moreWhether you need to be home depends on the type of delivery you are waiting for.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read more