Do I need to be home for my delivery?
Whether you need to be home depends on the type of delivery you are waiting for.
If you have booked a To The Door delivery, Authority to Leave will be automatically applied to your delivery. In the event that you are not able to accept the delivery on the day, the delivery driver will leave your delivery in a safe and secure location. If they are unable to find a safe and sure location, your order will be failed and returned back to IKEA.
If you have booked a In The Home delivery, you will need to be home to accept the delivery and instruct the driver on which one room of your choice that you'd like the delivery to be left in. Authority to Leave is available for this delivery service. The delivery driver will leave your delivery outside of your property in a safe and secure location. If they are unable to find a safe and secure location, your order will be failed and returned back to IKEA.
Unsuccessful deliveries are subject to a re-delivery charge.
For smaller deliveries less than 8kg, if you are not home, our parcel service provider New Zealand Post will leave the order at your property in a safe place. If there is no safe place and you are not home, the goods return to a local depot. Re-delivery will automatically be attempted or goods may re-direct to a drop-off point after a number of failed attempts.
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To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
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