What do I do if my delivery has failed?
If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can!
We're sorry to hear that your delivery didn't go as planned. For us to better understand what has happened, we will need to know what type of delivery service was connected to your order.
Truck deliveries
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
Parcel deliveries
IKEA New Zealand uses New Zealand Post to deliver your parcel.
IKEA New Zealand uses New Zealand Post to deliver your parcel.
If your parcel delivery has failed, you will receive an SMS or email to notify you of this failed delivery with instructions on how to proceed with getting your order. You can check the status of your parcel on the New Zealand Post Website.
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Was the article not helpful? Try one of the related articles below.
Do you need further assistance with a delivery issue?
Read moreWhether you need to be home depends on the type of delivery you are waiting for.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreGo to "Track and manage my order" and check if your order is scheduled to be delivered on different dates and by different delivery methods.
Read more