What do I do if my delivery has failed?
If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can!
We're sorry to hear that your delivery didn't go as planned. For us to better understand what has happened, we will need to know what type of delivery service was connected to your order.
Truck deliveries
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
Parcel deliveries
IKEA New Zealand uses New Zealand Post to deliver your parcel.
IKEA New Zealand uses New Zealand Post to deliver your parcel.
If your parcel delivery has failed, you will receive an SMS or email to notify you of this failed delivery with instructions on how to proceed with getting your order. You can check the status of your parcel on the New Zealand Post Website.
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Was the article not helpful? Try one of the related articles below.
Whether you need to be home depends on the type of delivery you are waiting for.
Read moreDo you need further assistance with a delivery issue?
Read moreGo to "Track and manage my order" and check if your order is scheduled to be delivered on different dates and by different delivery methods.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreIf your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to up to the third level unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
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