What do I do if my delivery has failed?
If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can!
We're sorry to hear that your delivery didn't go as planned. For us to better understand what has happened, we will need to know what type of delivery service was connected to your order.
Truck deliveries
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
If your truck delivery has failed, or you were not home for your truck delivery, please contact us. Please have your case number ready, if you have been provided one. A re-delivery fee may apply.
Parcel deliveries
IKEA New Zealand uses New Zealand Post to deliver your parcel.
IKEA New Zealand uses New Zealand Post to deliver your parcel.
If your parcel delivery has failed, you will receive an SMS or email to notify you of this failed delivery with instructions on how to proceed with getting your order. You can check the status of your parcel on the New Zealand Post Website.
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Was the article not helpful? Try one of the related articles below.
Do you need further assistance with a delivery issue?
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries. The missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreWhether you need to be home depends on the type of delivery you are waiting for.
Read moreOur deliveries can arrive by two different services, either by Truck or Parcel depending on where your order is coming from. Delivery times can differ based on the service.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
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