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What are the general delivery restrictions and requirements?

To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to up to the third level unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.

Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking. 
  • For residential apartments or homes with multiple levels, the delivery driver can only attempt delivery up to the third level of the building, and elevator access is required for any additional levels. 
  • Deliveries are unable to be made to P.O. Box addresses or any addresses which are deemed to have unsafe access (such as worksites for incomplete residential or commercial premises). 
Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These eligible items can include fragile items such as glassware and mirrors, oversized articles, seasonal items, live plants and articles sold in our Swedish Food Market. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page. 
Delivery locations: IKEA can deliver products purchased in New Zealand to addresses within New Zealand only. At the moment, international delivery from IKEA New Zealand is not available. It is currently not possible to deliver to any islands. To see what delivery options are available to you, visit the product page of the item you wish to buy on IKEA.co.nz, and add your address under the 'Accessibility' section. If you're ordering several items, you can also check what delivery methods are available to you at checkout. Please note that IKEA products cannot be transferred from one IKEA store to another.
Order value: There is a minimum order value of $15 to qualify for home delivery. Some products also require a certain number of items to be delivered. The delivery options available for you will be automatically selected at checkout depending on your order value, size and number of items. 
Accurate information: You will be asked to specify the delivery location and provide any additional delivery instructions to support with a successful service. This information can include parking instructions, access restrictions, and building access notes.
Freight Forwarding and Cartage Notes: IKEA does not provide cartage notes with delivery of your order. If you are planning to freight forward your order or export your order outside of New Zealand, you will need to secure all the relevant paperwork yourself. This includes cartage notes and any other document requirements for the freight forwarder you use. You can find a product package's size and weight on the product page of IKEA.co.nz. Note that if you use a freight forwarding service, IKEA is not responsible for any damage to goods which occurs after the items have been successfully delivered by our delivery partner. If damage to your order occurs while under the care of a third-party freight forwarder, you will need to contact your freight forwarder for support. 
 
 
 

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