What is your cancellation policy for Click and Collect?
You can cancel your Click and Collect order at any time before it has been collected to receive a refund.
You can cancel your Click and Collect order at any time before it has been collected to receive a refund. You can keep track of your order’s progress anytime using our online Track and Manage tool.
If your plans change, here are a few alternative options:
- To add items, simply shop in-store before collecting your order.
- To remove items, collect your order as usual, then visit our nearby Exchanges & Returns counter to process a return.
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To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreClick & Collect dates can be changed if your order has not yet been picked by our team.
Read moreClick and Collect is a service that provides you the convenience of having your order ready to be collected at our counter when you come into store.
Read moreYou can cancel your order through our Track and Manage order tool online. If you are experiencing issues, feel free to get in touch with us.
Read moreYes, it's easy to arrange for someone else to collect your order if you're unable to. The collector will need to be nominated for pick up on your order and have valid proof of ID when they arrive!
Read moreWith Click & Collect from a store, you place your order online and then pick up your items at an IKEA store. Ideal if you’re flexible with self‑collection, want to avoid home delivery fees, or if you’d like to pick up your order at your convenience. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not feasible in your area.
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