Do I need a receipt to make a complaint or exchange an item?
Not always, but it usually goes much faster to get help if you have it ready!
If you are an IKEA Family member and have scanned your membership card at purchase, all your IKEA receipts are stored digitally in your profile. You can also document your purchase by showing, for example, an order confirmation or invoice. Then you can get your money back or an IKEA credit.
Read moreYes, we do offer gift receipts for in-store purchase. Please request one at the checkout when you are making the purchase.
Read moreIt is important to us that the kitchen meets your expectations. Sometimes things can go wrong, and we will of course help you as best as we can!
Read moreYes, you can return item(s) by parcel by going to 'Returns and Exchanges' on https://www.ikea.com/no/en/customer-service/returns-claims/return-policy/
Read moreYes, you can! For products purchased from the Re-use Shop, you need the receipt or the price tag that was attached to the product to return it.
Read moreYes, you can do that!
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