Make a claim on a product or service
Do you have problems with a product or service from IKEA? Contact us, and we'll find a solution!
Call us, or visit your nearest IKEA store, and we'll assist you further.
Please have your proof of purchase ready for quick assistance. Are you an IKEA Family member and have registered your purchase? Then you can find your receipts digitally on your profile.
Yes, you can! For products purchased from the Re-use Shop, you need the receipt or the price tag that was attached to the product to return it.
Read moreNot always, but it usually goes much faster to get help if you have it ready!
Read moreSell your IKEA furniture back to us and receive an IKEA voucher. Give the furniture a longer life by having it sold in the Reuse Shop at a reduced price. The IKEA buy-back service is available at all stores in Norway. We buy back a selection of used IKEA furniture as long as the furniture is complete, fully assembled, functional, and in good condition.
Read moreYes, you can return item(s) by parcel by going to 'Returns and Exchanges' on https://www.ikea.com/no/en/customer-service/returns-claims/return-policy/
Read moreIt is important to us that the kitchen meets your expectations. Sometimes things can go wrong, and we will of course help you as best as we can!
Read moreYou are more than welcome to review our products! When you have purchased a product from us you will receive an email and the possibility to leave both ratings and reviews on the product page here on IKEA.no.
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