Make a claim on a product or service
Do you have problems with a product or service from IKEA? Contact us, and we'll find a solution!
Call us, or visit your nearest IKEA store, and we'll assist you further.
Please have your proof of purchase ready for quick assistance. Are you an IKEA Family member and have registered your purchase? Then you can find your receipts digitally on your profile.
If you are an IKEA Family member and have scanned your membership card at purchase, all your IKEA receipts are stored digitally in your profile. You can also document your purchase by showing, for example, an order confirmation or invoice. Then you can get your money back or an IKEA credit.
Read moreYes, you can! For products purchased from the Re-use Shop, you need the receipt or the price tag that was attached to the product to return it.
Read moreNot always, but it usually goes much faster to get help if you have it ready!
Read moreOf course! At IKEA, you can return products even if the packaging is broken. You will get a full refund, provided the product is unused and has no visible damage or signs of use.
Read moreSell your IKEA furniture back to us and receive an IKEA voucher. Give the furniture a longer life by having it sold in the Reuse Shop at a reduced price. The IKEA buy-back service is available at all stores in Norway. We buy back a selection of used IKEA furniture as long as the furniture is complete, fully assembled, functional, and in good condition.
Read moreYes, you can return item(s) by parcel by going to 'Returns and Exchanges' on https://www.ikea.com/no/en/customer-service/returns-claims/return-policy/
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