Can I return a mattress after a year if there are quality issues?
For any quality issues, IKEA mattresses come with a 10-year guarantee (not applicable to some mattresses, slats).
We offer a 10-year warranty against defects in the material or processing of IKEA mattresses from the date of purchase. To receive the quality assurance service, you need something that shows your purchase history (receipt, invoice and delivery statement (if you purchase from the online store, you will receive it by email), IKEA Family purchase history, etc.).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Read moreIf you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
Read moreIf you can't come into store for your return, you can return the product by delivery. If you would like to do so, please contact Customer Support Center.
Read moreUnfortunately, we can only remove sofas or mattresses.
Read moreThere is a gap between the head/footboard and the mattress to make it easier to take out the mattress.
Read moreOn delivery of your new mattress or sofa, we’ll take the old one away for you. We will take the same product/same size/ same quantity. Some types are not applicable.
Read more