Can I return a mattress?
It's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Your new mattress may feel a little too firm at first. It takes at least one month for the body to get used to the mattress and for the mattress to get used to the body. For maximum comfort, you also need the right pillow. Make sure you choose a pillow that is right for you and your new mattress.
If you are not satisfied with your pillow, comforter, mattress, or mattress topper, you can exchange it for another product of the same type only once within 90 days.
Please bring proof of purchase (receipt, invoice (which you will receive via email for online purchases), or IKEA Family purchase history), and the product to the return counter of your nearest IKEA store. We will refund the purchase price of the mattress to an IKEA return card, which you can then use to buy a different mattress.
If you would like to exchange it by delivery, please call the Customer Support Center (050-4560-0494 opening hours 10:00~18:00). Please note that you will be responsible for the return delivery fee.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
Read moreFor any quality issues, IKEA mattresses come with a 10-year guarantee (not applicable to some mattresses, slats).
Read moreUnfortunately, we can only remove sofas or mattresses.
Read moreIf you can't come into store for your return, you can return the product by delivery. If you would like to do so, please contact Customer Support Center.
Read moreOn delivery of your new mattress or sofa, we’ll take the old one away for you. We will take the same product/same size/ same quantity. Some types are not applicable.
Read moreWe offer the Buyback & Resell Service for used IKEA furniture. You will receive a return card based on the condition the furniture.
Read more