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How does Interior Design Service for Business work?

This guide explains the process from start to finish for IKEA's most comprehensive Interior Design Service for Business, including what to expect during your meeting and what you'll receive.

Here's how it works:
  1. Before you book
    To prepare, please have photos of your current space and a dimensioned drawing of your office or store. If you don't have a floor plan, please fill out our "Floor Plan Creation Form" (only Japanese available). You can also check out our IKEA inspiration gallery for ideas.
  2. Make a booking
    Book your preferred date online at least 5 business days in advance. We do not accept same-day bookings. After you complete your booking, you'll receive a confirmation email with the details. This email will contain a link to a questionnaire. Please complete the questionnaire and send us your dimensioned floor plan at least 3 days before your appointment.
  3. Payment for the service
    The service fee can be paid in advance by credit card. For in-store planning sessions, cash payment is also an option.
    • For credit card payments: Please use the link in the email you receive after booking to complete the payment.
    • For cash payments: Please select the option "Pay at the store on the day of planning" in the questionnaire you receive after booking. On the day of your service, please pay at a cashier before your planning session begins and bring the receipt with you to the appointment.
    • Please note that an additional fee may apply for plans over 100㎡ or for plans that cover multiple floors.
  5. Changing or cancelling your appointment (if necessary)
    If you need to change or cancel your appointment, you can do so via the link in the email you received after booking.
    • A cancellation fee of 100% of the service price will be charged for cancellations made within 24 hours of the appointment time.
    • If you are more than 30 minutes late for your appointment, it will be automatically cancelled.
  7. On the day of your consultation
    For in-store planning, please come to the IKEA for Business counter on the 2nd floor (at IKEA Shibuya, this is the Interior Advice on the 5th floor). Based on the documents you provided, we'll discuss your needs and challenges. We'll then create a plan together, arranging furniture in your floor plan on a computer screen. We will advise you on specific products that fit your desired design, functional needs, and other requirements. (The consultation will last for 1 hour.)
  8. What you will receive
    About 7-10 days after your consultation (depending on the scope of the project), you will receive a complete design package. The package includes:
    • A price quote (product list)
    • Layout drawing
    • Coordination image Please note that a separate fee may be charged for any revisions to the plan.
  10. Placing your order
    Based on the provided shopping list, you can purchase the products in-store or place an order by calling the IKEA Customer Support Center (050-4560-0494, open 10:00-18:00). We can also assist you with delivery and assembly options if needed.
 
 

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