Does the IKEA Family card have an expiry date?
Yes. Once 48 months have passed since you last used your IKEA Family card, you won’t be able to use it any more. Please sign up again.
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First, use the "Online Appraisal Tool" to find out the purchase price of IKEA products that you no longer need. Within 30 days of receiving the assessment, please bring the product to your nearest IKEA store. Check the condition of the product in the store and provide the final purchase price. You will then receive an IKEA return card that can be used in the online store or in the store.
Read moreIf you do not make any new purchases using your membership number for 48 months (4 years) from the date of your most recent purchase using your membership number (the most recent purchase date on record to us), your membership will be terminated.
Read moreDon't worry if your product breaks while you're taking it home or during assembly. If you're an IKEA Family member, we'll exchange it for free within 14 days of purchase. This service is subject to our return policy.
Read moreIf you have a product that is subject to a recall, please stop using it immediately. You can visit your nearest IKEA store or contact the IKEA Customer Support Center (050-4560-0494, hours: 10:00–18:00) to return the product for a full refund.
Read moreAll IKEA products undergo rigorous testing before they are sold. In the unlikely event that you find a defect within one year from the date of purchase, and there are no issues with the assembly or use of the product, we will exchange it. If you notice a quality issue over time, some IKEA products are covered by a quality guarantee.
Read moreAt IKEA, we want to give every product a second life. That's why we have services for you to buy and sell used IKEA products. You can find them at the Circular Market in your local IKEA store.
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