Can I enter an IKEA store and shop without the IKEA Family members?
You can shop at IKEA stores even if you are not IKEA Family members. However, You can get many great benefits to join (free) to IKEA Family members!
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What are the conditions for return?
IKEA products can be returned up to 365 days from the date of purchase. As long as products are unused and there are no damages with them, even assembled furniture can be returned.
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I want to be able to receive e-mail newsletters from IKEA
Please log in to IKEA Family My Page for more information. Please make sure that the email address in your profile details is correct and that you have subscribed to our email newsletter in Preferences.
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How can I check the IKEA Family price on the receipt?
Prices of products with Family offers are printed on the receipt with an “F” next to them.
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Can I attend IKEA Family events and workshops with my friends?
Any additional number of people other than the applicant can be selected to attend the event or workshop with you. See details on each event or workshop page.
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How much does delivery cost?
The charges vary according to the delivery area and size of the purchased product.
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I’m using an iPhone and can’t see the email newsletter from IKEA
If you’re using an iPhone SMS/MMS application (@softbank.ne.jp email address), you cannot see emails in HTML format. Please use an “@i.softbank.jp” email address.
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