I purchased an appliance from IKEA and it’s missing a part. What should I do?
We're sorry to hear you're missing a part of your appliance.
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If you've received a product or package that has missing spares, you will be able to either order these spares online, pick up the missing spares at an IKEA store or arrange a delivery through IKEA Customer Services depending on the spares that you’re missing.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can reach out to IKEA Customer Service either online or in-store.
Read moreIf you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIKEA provides spare parts, and it is offered free of cost.
Read moreAll eligible items that qualify for the buyback service should be in good, resaleable condition, and they should be clean and unmodified. Products also need to be fully functional and properly assembled when returned.
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