Services Terms and Conditions

Delivery | Click and collect | Assembly | Kitchen installation | Removal and recycling

Delivery general terms

About these terms

If you have any further questions please visit our delivery pages for more information.

We sub-contract our delivery service to trusted transport service providers, however, we’ll always remain responsible for the performance of the delivery service, subject to the terms and conditions below.

The formal stuff: IKEA Ireland Limited is a company registered in Ireland with its registered office at 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions are subject to change from time to time, please check these before making any purchase.

Delivery charges

For more details of our delivery fees, please see our delivery information here.

Please note the delivery prices detailed in any IKEA printed material are subject to change in accordance with the prices on ikea.ie.

Online delivery dates

For all deliveries you will be given the option to select a delivery date when placing your order.

Truck deliveries are for larger furniture deliveries. If you have chosen the selected day of delivery, then your goods will be delivered to you in 4-30 days, depending on the delivery slot you have chosen at the checkout.

Parcel deliveries have a minimum lead time of 2 days. For parcel and truck deliveries, we will strive to deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however, there may be times when we are unable to do this and your confirmed delivery date might change accordingly. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the IKEA Customer Support Centre: contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the IKEA Customer Support Centre and they will advise if this is possible: contact us.

Our liability

We will try our best to meet the agreed delivery date, however, there may be times when we are unable to do this and your confirmed delivery date will be amended accordingly. We will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. We will not be responsible for any stolen goods after the handover of goods between the customer and the delivery driver.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, including lights, vases, and pictures. Every effort will be made to deliver the products to your room(s) of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to the room(s) of choice, then an alternative room will be agreed with you where possible.

If our delivery team consider that delivery to the room(s) of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.

Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by informing you in writing.

Parcel delivery

If you are not in when the delivery arrives, the driver will leave your order in a secure and sheltered place if safe to do so or may leave the parcel with a neighbour.

If the driver at his discretion decides that it is unsafe to do so, the driver may decide not to leave the order. You can always use the inflight options via the SMS and email communication they have sent you. Pictures will be taken to confirm delivery was made.

We have three parcel sizes: small, medium, and large. Parcel size restrictions are determined by weight. Small parcels are from 0KG to 5KG, medium parcels are from 5KG to 60KG, and large parcels are from 60KG up to 100KG.

Furniture delivery

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own.

Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery (unless you have selected the ‘authority to leave’ option at the point of checkout). If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable. When delivery is made, we will not require the exchange of the handheld devices. On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered.

Deliveries will be signed for either by yourself, or digitally by our delivery staff on your behalf in your presence, or our delivery staff will request to take pictures of the goods delivered. Accepting or refusing such a request will not impact your delivery. All pictures will be stored in accordance with Data Protection legislation.

If there are any issues, the IKEA customer support centre will be the point of contact. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

In some cases where you have ordered furniture as well as home accessories, your order may be split into two deliveries.

Authority to Leave

If you have selected the authority to leave option at checkout, you will be providing our driver's permission to leave your order at the delivery address without a signature and you agree that the order is deemed ‘delivered’ when left at the delivery address. When you choose the authority to leave at the checkout, you accept full responsibility for the safe delivery of the order. You will receive a call from the driver 1 hour before the delivery to let you know the driver is on the way. The driver will leave your order in a secure and sheltered place if safe to do so. If the driver at his own discretion decides that it is not safe to do so, the driver may decide not to leave the order. In this event, our customer services team will contact you to arrange a new delivery date. If you have chosen authority to leave at the checkout for your room of choice delivery but you are not going to be home, your order will be left at your front door. For flats or buildings with multiple dwellings, this is your flat front door, given the driver is able to enter the building. Pictures will be taken to confirm delivery was made. We will not be responsible for any damaged or stolen goods after the delivery with the authority to leave has taken place. If you have not selected the authority to leave option at checkout and you are not in to accept your delivery, unfortunately, we will not be able to deliver your order.

Damaged items

If items within the packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify IKEA Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged products so that we can inspect them at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you the full amount you have paid for the product(s) together with any relevant delivery charges.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law and Jurisdiction

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts. Nothing in these terms affects your statutory rights.

Click and collect service Terms and Conditions

Our click and collect service is available at IKEA Dublin Ballymun and Dublin Carrickmines order and collection point. Place an order at home or on the go, and collect it from your local IKEA store or partner pick-up point. Partner pick-up points refer to DPD pick-up points and mobile pick-up points.

Collecting from a mobile pick-up point is currently only available for customers living in a 30 miles radius of the available collection sites.

About these Terms and Conditions

These terms and conditions govern the click and collect service (the “Service”) we provide to you.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com.

We subcontract part of our collection service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the delivery service.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Information Centre http://citizensinformation.ie.

Participating Stores

Dublin IKEA store and Dublin Carrickmines order and collection point.

Pricing and Payment

Click and collect from IKEA Dublin or Dublin Carrickmines order and collection point is free.
Click and collect from an external DPD pick-up point is €2.95 per order or free for orders over €100.
Click and collect from a mobile pick-up point is €15 per order or free for orders over €200.

You will be required to pay the click and collect service fee (including VAT) online at the time of booking.

Please note the click and collect prices detailed in any IKEA printed material are subject to change in accordance with the prices in the section How much does it cost?

For more details of our fees, please see our Click and collect information here.

Collection dates

You will be given the option to select a time slot and day for your collection when placing your order.

We will try our best to meet the collection date and time, however, there may be times where we are unable to do this and your confirmed collection date and time will be amended accordingly.

If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible.

Changing your order

If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.

Collecting your order

For mobile pick-up points only: when your order has arrived, the driver will call you to inform you that it's ready for collection. Please note that the call will not be listed as an IKEA number.

On arrival at the partner pick-up point, please ensure that you collect all of your products before leaving the site. Unfortunately, part-order individual returns are not possible.

Please check your order carefully to ensure that all products are present and there is no sign of visible damage to the packaging. If items within the packaging are faulty or damaged, please notify the IKEA co-worker or the collection point representative, who will seek to resolve this. If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product(s) so that we can inspect them at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you the full amount you have paid for the product(s) together with any relevant collection charges.

If you do not collect your order from the chosen pick-up point, at the chosen collection slot, your order will be cancelled and a refund will be processed within 14 days to your original payment method.

For an IKEA store pick-up point, if you do not collect your order from the pick-up point at the selected collection time slot, the order will be cancelled and a refund processed after 48 hours of the selected collection time slot.
For an external DPD pick-up point, if you do not collect your order at the selected collection time slot, your order will be cancelled and a refund will be processed within 7 days.
For an external mobile pick-up point, your order will be cancelled and a refund will be processed within 24 hours.

We will do our best to ensure that your order is available on your chosen collection date and time. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply.

In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.

In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them.

Returns and Cancellations

Our General Terms and Conditions apply regarding returns and cancellations. For more information, please go to IKEA.ie.

Order Limitations

Our Click and collect service is available on selected products.

For collections from an IKEA store, there are no size and weight limitations.
For collection from an external DPD pick-up point, only smaller parcel-size orders will be accepted with a maximum girth of 250cm (i.e. total circumference of the parcel – length x width x height), the maximum length of 1m and a maximum weight of 10kg.
For collection from an external locker, furniture accessories are only possible for collection if part of a larger furniture order and the maximum weight per order is 500kg.
For collection from a mobile pick-up point, the only limitation is the maximum weight per order of 500kg.

Privacy

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts. Nothing in these terms affects your statutory rights.

Find our click and collect webpage here.

Assembly service Terms and Conditions

Our professional independent assembly service partners will assemble your freestanding IKEA furniture products. This Service includes a 1-year workmanship guarantee.

About these terms and conditions

These terms and conditions govern the IKEA Assembly service (the “Service”).

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com.

^{*Note that if you contact us by post, international postage charges may apply}
^{**Standard national tariff applies (often free if national rate numbers are part of your phone provider package)}

Assembly service order payment and confirmation

You will be required to pay the assembly fee (including VAT) in-store at the time of booking.

Where the assembly service is available

The Service is available at any address accessible by road within the Republic of Ireland.

Important information

Please ensure that:

the products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Cancellation policy

You may cancel your order for the Service by contacting our Customer Service Contact Centre at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in the paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and 2003 and any future amendments or subsequent legislation, IKEA Ireland Limited is the “Data Controller”.

Governing law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

IKEA Kitchen installation service Terms and Conditions

Our Kitchen Installation Service comes with a 5-year workmanship guarantee, so you can feel confident that your kitchen will be installed to the highest industry standard.

1. Scope of our Kitchen Installation Service

Included in the installation costs:
1. 1. Assemble, fit and secure IKEA Products (including cabinets, interiors, doors, drawers, handles, cover panels, cornices and deco strips);
  2. Fit and secure all rails, filler pieces, cover panels, deco strips and cornices plinths;
  3. Cut mitre and fit IKEA laminate and custom-made worktops (Solid surface worktops not included*), including cut-out and fitting for hobs, sinks and taps;
  4. Mount IKEA cabinet lighting with cord management (plug-in only);
  5. Install IKEA-supplied appliances and plumb within 1 metre (electrical connections not included);
  6. Install IKEA-supplied sinks and taps and connect to waste trap and plumbing if within 1 metre;
  7. Seal all joints and cut-outs (unless specifically stated in your order, the sealant colour shall be selected on the basis of what we deem most suitable);
  8. Clean up and clean work practices (not including removal of builder’s waste or old appliances).
2. *Solid surface worktops are paid for as part of your order but the templating and installation in carried out by our 3rd party solid service partners. Further details, including your responsibilities, can be found in the IKEA Kitchen Installation Guide, provided with these terms and conditions. Please note that Installation Service includes a Pre-Installation Visit (PIV), chargeable at €100 (non-refundable) to ensure measurement and order accuracy, and comes with an IKEA 5-year workmanship guarantee.
Supplementary work not included in the installation costs
1. The IKEA installer fitting your kitchen may not be able to carry out these works. If you decide to use the same installer that IKEA used for other “Supplementary Works” (including the non-exhaustive list below), IKEA Limited shall not be liable for the coordination, management or execution of such works: This will be a private agreement between you and the installer, whom will provide a written quote on a business letter headed document with their company details
  1. Planning your kitchen. This is a separate service provided by IKEA – www.ikea,com/ie/en/customer-service/services/ for more information. Please read clause 10.3 of the ‘Our liability’ section below if you choose not to use our planning services;
  2. Demolition works (i.e. taking out your old kitchen);
  3. Installations of fewer than 5 cabinets;
  4. The sole installation of worktops, appliances or sinks;
  5. Electrical work;
  6. Gas work;
  7. Plumbing work;
  8. Installation of appliances not supplied by IKEA (including existing, see also clause 6.2);
  9. Decorative works (e.g. painting, tiling, plastering and flooring)
  10. Additional joinery or custom work;
  11. Moving radiators; and
  12. Modification of cabinets. *Please see clause 3.3 below
Works you must undertake
1. You need to ensure that all structural, building and groundworks are completed before the installer arrives to install your kitchen. This includes the removal and building of walls, windows, doorways, ceilings, underground drainage, external stop taps, floor levelling and any other structural works. As well as gas meter /electric meter, fuse board / Water meter relocation if required. If building works are not completed prior to the installation, there will be a delay as we will have to reschedule the installer. It will also result in us having to charge you for the lost time of the installer.

2. About these Terms and Conditions

These terms and conditions govern the dry fit kitchen installation service (the “Service”) we provide to you through Ikea Limited. Note that your contractual agreement for the Service is with IKEA Limited.
IKEA Ireland Limited is a company registered in Ireland with its registered office on the 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.
These terms and conditions may change from time to time so please check these before making any purchase. These terms and conditions are in addition to and do not replace, our General Terms and Conditions (found on our website www.ikea.com/ie) which apply to your product orders.
If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone at 01 541 3300 or e-mail terms.conditions.ie@ikea.com.

3. Pre-Installation Visit

The installer who will be responsible for providing the Service will contact you to arrange a pre-installation visit (“PIV”), for which you will be required to pay a €100 fee (non-refundable). During the PIV, the installer will check your space against the proposed plan and the dry fit quote you were given.
At or following the PIV, the installer will advise you whether any Supplementary Work (which is outside of the standard dry fit installation package) is required. At this point, the installer will indicate the cost of him/her carrying out such Supplementary Work and will confirm the price of supplementary work in writing on a business letter headed document with their company details.
Please note that the PIV is a non-intrusive evaluation of the space – during the installation, anything found that could not have been reasonably identified during your PIV may in turn, affect your installation and neither the installer nor IKEA Limited will be held liable.
IKEA LTD is not recommending the use of the Installer. You are under no obligation to use the installer to complete the supplementary work, you may use your own subcontractor to carry out some, or all, of the Supplementary Work. Any Supplementary Work which the installer or your chosen subcontractor agrees to carry out is outside of these terms and shall be subject to a separate agreement for services between you and the Installer or your chosen subcontractor. As such, IKEA shall not accept any liability in respect of any damage or loss arising as a result of any Supplementary Work carried out either by the installer or your chosen subcontractor.
In the event that you change your mind, prior to signing off on the plan provided by the installer, you may be liable for costs associated with the installer’s lost time.
The plan forms the basis of the Service, as such, you must ensure that you are happy with any changes the installer makes to the proposed plan at the PIV stage and that such changes are clearly identified on the plan before you sign the PIV Form. You agree not to sign and approve the changes to the plan until you are happy with them. You will then be issued with a new plan and quotation within 10 days of the PIV being completed. It is your responsibility as the customer to “sign off” on the agreed plans, prior to payment being taken and any order submitted.
Our Planning Team will confirm these changes (and any costs associated with the changes) with you within ten days.

4. Payment and Confirmation

The price for IKEA’s standard dry-fit installation package will be included in your order.
Unless otherwise agreed in writing, the price for the Service shall be due and payable at the same time as the IKEA kitchen products (“Products”).
If the installer has agreed to carry out any Supplementary Work, the price for the Supplementary Work shall be as set out in the written quote supplied by the installer and shall be payable in accordance with the installer's own payment terms.
We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products, the Service, and any related delivery charges.
All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered, we will inform you as soon as possible.
Upon full payment to us for the cost of the Products (including Solid surface worktops) and Service, as detailed in our quotation and installation estimate, we will activate your order and provide you with a provisional date that your kitchen products will be ready. We will then liaise with you to agree on a mutually convenient delivery and installation date. For more details on our other terms and conditions (which apply except to the extent that they are inconsistent with these Kitchen Installation Terms and Conditions), including those relating to our products and home delivery service, please visit www.ikea.com/ie/en.

5. Your Responsibilities

In respect of the dry fit installation, you are responsible for:
1. ensuring that all measurements taken by you are correct and accurate;
2. removing your old kitchen and preparing the room for installation of the new kitchen;
3. obtaining all applicable planning permission and building regulations consents;
4. ensuring that the installer has clear, safe and uninterrupted access to the delivery address and the area where the Service is to be carried out;
5. ensuring a safe working area for the installer to operate in;
6. ensuring that all appliances and services which may affect or be affected by the installation are disconnected;
7. ensuring that the area where the Service is to be carried out is clean, level and clear of debris;
8. providing adequate power, lighting, heating and other necessary facilities for the Installer to be able to carry out the Service;
9. notifying us of any changes to the condition of your property at the time agreed for the provision of the Service; and
10. disposing of all packaging materials.
If you appoint your own sub-contractor to carry out any Supplementary Work, you must ensure that the Supplementary Work is carried out with reasonable skill and care and in good time in readiness for your IKEA Kitchen Installation Service. You must notify us 72 hours prior to the start of the Service if the Supplementary Works have not been completed, otherwise, you may be charged for the installer’s wasted time. If you fail to comply with this obligation and as a result, the installer is unable to proceed with the Service, the installer will, at its discretion, either:
1. complete/rectify the defective Supplementary Work at your cost (such work to be carried out independently of IKEA in accordance with clause 3.3 above); or
2. arrange a date in the future to carry out the Service to allow you the time to rectify the defective Supplementary Work. If the latter option is selected, it is your responsibility to ensure that the Products are stored in a suitable environment until such time as the installer agrees to install the Products. You will be responsible for the costs, loss and/or damage caused as a result of the installer being unable to carry out the Service on the original date. If the option at paragraph 5.2(b) is selected, you must rearrange an installation date to occur within 3 months of the original installation date otherwise we will assume that you no longer require the installer to carry out the Service and will cancel the Service and refund you the cost you have already paid for the Service.
You must inform IKEA and the installer of any structural defects or anomalies at the location where the Service is to be carried out which may affect the Service.
If during the Service, you agree with the Installer to deviate from the plan, then this is your responsibility. Any changes to the work will be carried out independently of IKEA and shall not be liable for any costs, damage or loss arising from this.
If at any time throughout the installation, you have any concerns about the installer or the quality of work, you must contact IKEA immediately - do not wait until the installation is complete.
On completion of the Service, you will agree to sign a certificate of completion and allow the installer to take photographs of the completed works. If you are not happy in any way with the Service that has been carried out and you do not note this on the certificate of completion then IKEA = will not accept any liability if, in the future, you make a claim for damage or loss occurred during or as a result of the Services other than latent defects.
If you raise a claim or issue in respect of the Services, you must allow us access to review the Service/Products and to take photographs of the Products and any alleged damage or poor quality of work.

6. The Service

We will endeavour to complete the Service as soon as possible but time for completion is not of the essence and IKEA will not be liable for any reasonable delays.
Our installation appliance charge applies only to appliances purchased from IKEA. In the event a customer would like their existing appliances or new ones not purchased from IKEA to be installed, this would constitute a Supplementary Work and would not be included in our Service, nor will it be covered by our warranty. This is also inclusive of fitting frontals to the appliances where necessary.
Provided that you comply with your obligations set out in this document, we will ensure that our installer completes the Service described at clause 1.1
If, during the Service, it appears that the walls are incapable of holding the Products or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the Service until the necessary remedial works have been completed. This does not affect IKEA’s right to take the full payment for the Products and Services and you will be liable for a charge for the lost time of the installer.
IKEA shall not be responsible for or liable for any damage, loss or expense caused due to the poor quality of or fault with any of the walls or utility connections.
Whilst we will try to ensure our installers keep dust and disruption to a minimum during the provision of the Services, you should take all reasonable and necessary steps to minimise the impact of the Services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the installers will endeavour to clean up after themselves, you should expect some dust to result from the Services and you agree that IKEA will not be liable for any cleaning expenses resulting from such dust.
Minor damage may occur to decor, plaster and tiling during the Services but you agree that IKEA will not be responsible for redecorating or making good any damage unless it is a result of our negligence rather than an unavoidable consequence of having the Products fitted, in which case the liability of IKEA will be limited to the total price charged for the Kitchen Installation Service (excluding supplementary works).

7. Warranty

We warrant that on installation and for a period of 5 years thereafter (subject to the other provisions of these terms) the Services shall be performed with reasonable skill and care.
We shall not be liable for any breach of the warranty if:
1. you have failed to comply with any of the terms under the “Your Responsibilities” section of this document;
2. the installation services were provided in accordance with the specifications or instructions provided by you;
3. you have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard on the certificate of completion or within a reasonable period of a latent defect arising and we have not been given a reasonable opportunity to re-perform the installation services; and/or
4. the walls to which the Products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.
Subject to paragraph 7.2 above, if the Service does not conform with the warranty in paragraph 7.1 above, we shall elect to either re-perform the Service to comply with paragraph 7.1 or refund the price of the Service partially or in full. You agree that this election, and the value of any refund or part refund, shall be made at our discretion.
If we comply with paragraph 7.3 we shall have no further liability for a breach of the warranty in paragraph 7.1 in respect of the Service.
These terms apply to any re-performance of the Service under the ‘Warranty’ section of this document.
We shall not be responsible for losses or damage that result from the disconnection of any white goods, including but not limited to washing machines, dishwashers, fridges, freezers and/or radiators.

8. Important information

We will require certain information from you in order to provide the Service; for example, your choice of IKEA kitchen, the type of property, any specific requirements, access restrictions, or special conditions (e.g. listed building status etc). If any of the information requested is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.
Our installers will require suitable access to the area where the work is to be carried out to provide the Service.
In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and IKEA will not be responsible for any consequences or loss as a result.
Please ensure that the installer is made aware of any parking restrictions before the installation date. At the PIV, you will be given a quote for any additional charges that may apply, and these must be paid in full prior to the start of the Services. IKEA will not accept liability for any parking charges, fines, or congestion charges.

9. Cancellation policy

You may cancel an order for the Service by contacting us no later than 4 working days prior to the agreed installation start date. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for the Service that has not been provided to you, we will refund those amounts to you.
Please note that if you cancel an order for the Services before the installation appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.
If you cancel your order for the Service less than 4 working days before the installation appointment, or you are not on-site when the installer arrives, a fee will be charged to you based on the installer’s wasted labour charge.
Once the Service has begun, you may only cancel the order for the Service by giving us notice if:
1. we break this contract in any material way and do not correct or fix the situation within a reasonable time of you asking us to in writing;
2. we go into liquidation or a receiver or an administrator is appointed over our assets; or
3. you are affected by an event outside your reasonable control (an event outside reasonable control means any act or event beyond reasonable control including strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).
In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for the Service that has not been provided to you, we will either rearrange the service or refund these amounts to you whether or not we have started work on your order.

10. Our liability

Our liability shall be limited in accordance with IKEA’s General Terms and Conditions.
IKEA shall not have any liability whatsoever in respect of any damage or loss arising as a result of any Supplementary Work carried out by you, the installer, or your chosen subcontractor.
Whilst we are responsible for ensuring your kitchen will fit, if you have used both the IKEA Planning Services-if you choose not to use our services, then you will be responsible for any problems with fit or design.
IKEA Limited will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill, or business opportunity, for injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made, or your order is accepted.
Subject to clause 10.6 and your statutory rights, our liability for the Services shall be limited to the cost of those services listed in the order.
Despite the limitations in the paragraphs above, we do not in any way limit our liability to you for death, personal injury, or fraud.

11. Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau: www.citizensinformation.ie.

12. Privacy

Our Privacy Policy sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy carefully so that you understand our views and practices and how we will treat your data.
For the purposes of the Data Protection Acts 1988 and 2003 and any future amendments or subsequent legislation, IKEA Ireland Limited is the “Data Controller”.

13. Governing law

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

IKEA Removal and recycling service Terms and Conditions

The IKEA Removal and recycling service is available on in-store purchases of an equivalent new IKEA product: mattresses and white goods. Once collected the item will be given to a local charity partner who will give your item a second life with someone in need or, if this is not possible, disassemble & recycle it in an environmentally responsible way.

Please note this service is additional and separate to our Delivery service and our Delivery service terms apply in addition to your removal and recycling read here.

About these Terms and Conditions

These terms and conditions govern the Removal and Recycling service (the “Service”).

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Service Contact Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com.

^{*Note that if you contact us by post, international postage charges may apply.}
^{**Standard national phone tariff applies (often free if national rate numbers are part of your phone provider package).}

When this service is available

This service is only available:

when booked together with our Delivery Service in an IKEA store for the delivery of your order of equivalent IKEA products to your home. It is not available for online orders or orders that are delivered via our central distribution centre. The collection will take place at the same time as delivery of your new items.
in conjunction with the purchase of mattresses and appliances (cooker, dishwasher, washing machine, microwave, oven, fridge, fridge-freezer, tumble dryer, extractor hoods.)
for collection of similar products to those delivered. The charge is per unit.

Industrial-sized and large appliances (including but not limited to food display units, American-style fridge freezers, large chest-style freezers and range cookers) are excluded from this service and will not be collected.

Important information

All mattresses must be packed by you in the bag provided in the IKEA store by you prior to the arrival of the service partner.

You must ensure that gas cookers are disconnected by an appropriately qualified person before collection.

Washing machines must be disconnected and emptied of water prior to collection. Appliances must be clean and empty when collected. Fridges and freezers should be emptied of foodstuffs, defrosted and disconnected from all mains prior to collection.

The charge is per unit. Industrial-sized and large appliances (including but not limited to food display units, American-style fridge freezers, large chest-style freezers and range cookers) are excluded from this service and will not be collected.

You must ensure that the goods for collection are generally clean and dry. Goods that have been exposed to the elements, for example, left in the garden, will not be collected.

All items should be safe for transport and not pose any risk to the collection company. Our service partners have the discretion to refuse the collection of anything that they (in their sole discretion) deem to be unsafe for collection/transport.

Please ensure suitable and sufficient access to remove the items. Windows and doors will not be removed to collect any items.

Our service partners will carry out a risk assessment before moving any items and will assess the health and safety risks on a case-by-case basis. Our service partners will not move any items where they consider that to do so would constitute a safety risk.

All fragile items which could be damaged during the collection, such as lights, vases, pictures etc. should be moved.

If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable.

We will not accept responsibility for any damage to the interior or exterior of your property or to any other items when removing the product to the extent that such damage is your fault or you have failed to move such items to facilitate the removal.

If our service partners reasonably consider that collection of the item is likely to cause damage to your property, they will inform you and record their concern on the delivery document. You may allow our service partners to continue to collect the goods but we will not be liable for any damage caused to the goods or your property as a consequence of attempts to collect the product on your instructions.

We will only provide this Service for domestic and private use. You agree not to use this Service for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.

Our liability

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

Privacy

For the purposes of the Data Protection Acts 1988 and 2003 and any future amendments or subsequent legislation, IKEA Ireland Limited is the “Data Controller”.

Governing law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

Date updated: 25/05/22

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