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Services Terms and Conditions

Delivery general terms

About these terms

If you have any further questions please visit our delivery pages for more information.

We sub-contract our Delivery Service to trusted transport service providers, however, we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

For more details of our delivery fees, please see our delivery information here.

Where the delivery service is available

The delivery service is available at any address accessible by road within the Republic of Ireland

Online delivery dates

For all deliveries you will be given the option to select a delivery date when placing your order.  

If you have selected Express Delivery or Parcel Delivery at checkout then your goods will be delivered to you in 1 – 3 days or your selected day. If you have opted for Selected Day Delivery then your goods will be delivered to you in 3 – 30 days depending on the delivery slot you have chosen at checkout. We will deliver your order within 30 days of the order date unless otherwise agreed between us.  

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the IKEA Customer Support Centre: contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the IKEA Customer Support Centre and they will advise if this is possible: contact us.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. 
For kerbside deliveries, your order will be delivered to the kerbside regardless of the weather (e.g. rain, snow, …) unless severe weather conditions prevent us to deliver as stated above. We will not be responsible for any injuries you incur while carrying the products from the pavement  inside your home. We will not be responsible for any stolen goods after the handover of goods between the customer and the delivery driver.

Delivery restrictions

Depending on the type of delivery you have chosen, your products will be delivered either kerbside or to one selected room of choice: For kerbside deliveries, the driver will handover the products to you at the pavement outside your property only. This includes flats or buildings with multiple dwellings inside. This service is not recommended for customers living in areas with parking restrictions and on 'red routes'. 

For room of choice deliveries: before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.  Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery team consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.  Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.  

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. 

Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable. When delivery is made, we will not require the exchange of the hand held devices. Deliveries will be signed for digitally by our delivery staff on your behalf in your presence. Upon delivery, our delivery staff will ask permission to take pictures of the goods delivered. Accepting or refusing such request will not impact your delivery. All pictures will be stored in accordance with Data protection legislation. 

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this.  If you notice any damage to items following delivery, please notify IKEA Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

Click and collect service Terms and Conditions

Our click and collect service is available at IKEA Dublin Ballymun. Place an order at home or on the go, and collect it from your local IKEA store or external DPD pick-up point.

About these Terms and Conditions

These terms and conditions govern the click and collect service (the “Service”) we provide to you.   
The formal stuff: IKEA Ireland Limited is a company registered in Ireland with its registered office at 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands. 
These terms and conditions may change from time to time so please check these before making any purchase. 
f you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com. We sub-contract part of our Collection Service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the Delivery Service. 
 
Your consumer rights 
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Participating Stores
Dublin IKEA store. 
 
Pricing and Payment 
You will be required to pay the Click and Collect service fee (including VAT) online at the time of booking. The fee is €5 per order or free for orders over €100. Please note this is a limited price offer only, valid until 02/12/2020, while our stores are closed according to COVID safety guidelines. For more details of our fees, please see our Click and collect information here. 
Please note the Click and Collect prices detailed in any IKEA printed material are subject to change re subject in accordance with the prices on section How much does it cost?

Collection dates 
You will be given the option to select a collection date when placing your order. 
We will try our best to meet the collection date, however there may be times where we are unable to do this and your confirmed collection date will be different.  
If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible.
 
Changing your order 
If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.

Collecting your order 
Please check your order carefully to ensure that all products are present and there is no sign of visible damage to packaging. If items within packaging are faulty or damaged, please notify the co-worker who will seek to resolve this.  If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant collection charges. Nothing in these terms affect your statutory rights. 
 
If you do not collect your order on the selected collection slot at an IKEA collection point or 7 days at an external DPD pick up point your order will be cancelled and a refund will be processed within 14 days to your original payment method.


We will do our best to ensure that your order is available on your chosen collection date. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply. 
 
In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.

In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them and proof of ID.

Returns and Cancellations 
Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to IKEA.com/gb .
 
Order limitations 
Our Click and Collect service is available on all products that are available for purchase online.​For collection at an external partner, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg.

Privacy 
Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data. 
For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”. 
 
Governing law 
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts. 

Assembly service Terms and Conditions

Our professional independent assembly service partners will assemble your freestanding IKEA furniture products. This Service includes a 1-year workmanship guarantee and disposal of packaging in an environmentally friendly way.

About these terms and conditions

These terms and conditions govern the IKEA Assembly service (the “Service”).

The formal stuff: IKEA Ireland Limited is a company registered in Ireland with its registered office at 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com.

*Note that if you contact us by post, international postage charges may apply
**Standard national tariff applies (often free if national rate numbers are part of your phone provider package)

Assembly service order payment and confirmation

You will be required to pay the assembly fee (including VAT) in store at the time of booking.

Where the assembly service is available

The Service is available at any address accessible by road within the Republic of Ireland.

Important information

Please ensure that:

  • the products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
  • the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Cancellation policy

You may cancel your order for the Service by contacting our Customer Service Contact Centre at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you.  In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Information Centre http://citizensinformation.ie.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and 2003 and any future amendments or subsequent legislation, IKEA Ireland Limited is the “Data Controller”.

Governing law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

IKEA Kitchen installation service Terms and Conditions

Our Installation Service includes a Pre-Installation Visit (PIV) to ensure measurement and order accuracy and comes with an IKEA 5-year workmanship guarantee. You can feel confident that your kitchen will be installed to the highest industry standard.

The Service is only available on installations of complete kitchens (with sink/worktops/appliances etc) of more than 5 cabinets and are not available for partial fits or the sole installation of worktops, appliances, or sinks.­

About these Terms and Conditions

These terms and conditions govern the kitchen installation service (the “Service”) we provide to you.

The formal stuff: IKEA Ireland Limited is a company registered in Ireland with its registered office at 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*, via telephone on 01 541 3300** or e-mail terms.conditions.ie@ikea.com.

*Note that if you contact us by post, international postage charges may apply
**Standard national tariff applies (often free if national rate numbers are part of your phone provider package)

Installation service order payment and confirmation

All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered, we will inform you as soon as possible.

Upon full payment to us for the cost of the kitchen products and installation (including quartz worktops where applicable), as detailed in our quotation and installation estimate, we will activate your order and provide you with a provisional date that your kitchen products will be ready. We will then liaise with you and the installer to agree a mutually convenient delivery and installation date.

Pre-Installation Visit

You will be required to pay a €100 deposit and then we will arrange for one of our installers who is responsible for providing the Service to carry out a pre-installation visit. The installer will check your plan and measurements to ensure your kitchen design will fit and function correctly. If changes are required or extra products are needed, they will agree these with you on site and our Planning Team will confirm these changes with you within 10 working days. We will then finalise your order and take payment in full for the kitchen products and Service.

Where the installation service is available

The Service is currently only available in the following counties: Cavan, Leitrim, Longford, Louth, Monaghan, Westmeath, Wicklow, Dublin, Kildare, Meath, and Offaly. This list is subject to change, please check with your Kitchen Planner who will be able to confirm the counties offering installation.

Important information

We will need certain information from you in order to provide the Services; for example, your choice of IKEA kitchen, the type of property, any specific requirements or special conditions (e.g. listed building status etc). If any of the information requested, or you provide us with is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.

Our installers will need access to the area where the work is to be carried out to provide the Service.

In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and we will not be responsible for any consequences as a result.

Please ensure that the installation service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Please note that any additional works that are agreed between you and the installation service provider (where the works fall outside of your agreed order) will form a separate contract between you and that installation service provider. Any payments for these additional works are paid directly to that installation service provider. We have no responsibility for that contract or additional works completed.

Cancellation policy

You may cancel an order for the Service by contacting us no later than 72 hours before the date on which we agreed to start the installation. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for Services that have not been provided to you, we will refund those amounts to you.

Please note that if you cancel an order for the Service before the installation appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.

Once the Service has begun, you may only cancel the order for the Service by giving us notice if:

  • we break this contract in any material way and do not correct or fix the situation within a reasonable time of you asking us to in writing;
  • we go into liquidation or a receiver or an administrator is appointed over our assets; or
  • you are affected by an event outside your reasonable control (an event outside reasonable control means any act or event beyond reasonable control including strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you whether or not we have started work on your order.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made, or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Information Centre: http://citizensinformation.ie.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Acts 1988 and 2003 and any future amendments or subsequent legislation, IKEA Ireland Limited is the “Data Controller”.

Governing law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

As Is Bargain Corner online collection service 

 

About these Terms and Conditions

These terms and conditions govern the Bargain Corner online collection service (the “Service”) we provide to you. 

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 6th Floor, 2 Grand Canal Square, Dublin 2 and company number 400143. Our VAT number is 6420 143R.

We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.These terms and conditions may change from time to time so please check these before making any purchase. IKEA reserves the right to withdraw the Service or amend these conditions at any time without notice.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.ie@ikea.com.

Participating IKEA stores

This Service will be available from 1st October 2020 to 31st January 2021 in Dublin IKEA stores only.

Order payment and confirmation

This Service is free to use. Once you have reserved your product at www.gumtree.com , you will be required to pay for the reserved products (including VAT) in store at the time of collection. Please note, prices are non-negotiable.

Collection

Collection is immediate and your reservation will be held for up to 24 hours. You will be required to show your Order Confirmation email. If someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation.

If you are unable to collect and purchase your reserved product within the agreed time, unfortunately due to limited space, the next interested buyer will be contacted for the opportunity to purchase the product.

For the safety of our customers and co-workers, please keep in mind when ordering bulky or heavy items that your collection will be contact-free. This means you will not receive assistance from our co-workers, so please be prepared to load your vehicle yourselves.

Returns and Cancellations

Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to https://www.ikea.com/ie/en/customer-service/returns-claims/return-policy/  

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Date updated: 25/05/22