Skip to main content
EN IEEnglish

The website says my phone number is invalid. What should I do?

Check to see if you are on the correct IKEA country website, then remove and add your contact numbers from your profile if the issue persists. If you still cannot proceed, let us know.

We're sorry to hear this.

First, if you’re in the checkout process and the phone number shows to be an invalid format, check that you are on the correct IKEA website for your country, as this can be the source of the problem.

If the issue persists, another solution is to go to your profile page, if you have an IKEA Family account. Once there, remove the contact numbers from the profile for the delivery and billing addresses, save these changes, and then add them back in and save once more.

If the issue continues to persist, then please let us know.

What particular parts of our answer do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • How do I make a payment on the website?

    When you're ready to order, proceed to the checkout and confirm all of your details, including payment.

    Read more

  • What should I do if my payment fails?

    We're really sorry to hear this. You should contact your card issuer or bank to find out why the transaction has been declined.

    Read more

  • How do I check stock availability online?

    Availability will be shown on each product page and when you enter your Eircode at checkout.

    Read more

  • How can I access my order?

    As an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & Manage my order page to access your order.

    Read more

  • How do I enter a discount code or a voucher in the checkout?

    To enter a discount code/IKEA Family coupon online, start by making sure you are signed into your IKEA Family account. Then go to your shopping bag and select 'Use a discount code' from the menu, enter your code and the total price should update.

    Read more

  • How do I shop online?

    You can place an order online 24/7, and have your items delivered straight to you or opt to collect in person.

    Read more