Address: IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom*
Phone: 01 541 3300**
*Note that if you contact us by post, international postage charges may apply
**Standard national tariff applies (often free if national rate numbers are part of your phone provider package)
Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again. There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site. Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date. We have 3 varieties of cookies which operate on our website:
1. Strictly Necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request of services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
2. Performance cookies
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
3. Targeting cookies
These cookies may be set through our site by our advertising partners who may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
- Recognising when you login and what your preferred settings are
- Giving you a browsing experience that is unique to you and to serve you content which we believe improves your experience on our site
- Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance
The strictly necessary cookies allow you to navigate our site, login, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.
- AKA_A2 – helps site to run faster
- com.auth0.auth - security cookie used as part of the login solution
- ikea_geo – stores users preferred IKEA site and language
- did - device identification for security purposes
- auth0 – security cookie
- _csrf – security cookie
- auth0_compat – security cookie in relation to browsers
- did_compat - a security cookie for is authentication and authorisation services
- eupubconsent - store users consent to data collection
- __cfduid - to identify trusted web traffic and detect bots on the website
- JSESSIONID - used for anonymous session tracking
- ARRAffinity - session handling cookie
- cartId - store information about products stored inside the shopping basket
To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.
These cookies are used to track visits to our site and help us measure traffic sources to improve performance. They are also used to optimise the website based on how many visitors navigate through the site. All information collected is anonymised. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.
These are performance cookies used to track visits to our website and movement around the site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement. We share the anonymised Google Analytics data with selected third parties to assist us in understanding the effectiveness of our website and our marketing efforts.
These are performance cookies which help us to ensure that content delivery on our site is in order and they ensure our servers are optimised so that your webpage loads as quickly as possible.
These are performance cookies which we use to observe user engagement on our site and to improve your experience. No personal data is obtained or processed.
The Optimizely cookies allow us to test different versions of website pages to different users at the same time. It also helps us to track how users navigate around our website. We use this information to test new features and make the website easier to use.
These cookies are set through our advertising partners and are used to help present you with relevant advertising. No personal information is collected they instead rely on the cookies to identify your internet device and browser details. By disabling these cookies, you will not receive less advertising, just that the advertising you receive will be less targeted to your preferences.
These are targeting cookies which are used to give us a view on our marketing activities and used for our servers used for advertising. Their main purpose is for real-time bidding to display advertising to targeted audiences.
These are targeting cookies which help us manage the technology and cookies which are used across our site. We also use social media buttons on our site which allow you to share content and interact with your social network on platforms like Facebook, Instagram and Twitter. These social media platforms may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the respective social media website for more information about their cookies and how to manage them. For our social media buttons to work, Pinterest and Olapic set cookies on our site which may be used to optimise any profile you may have on their site. You can change your preferences on Olapic site by clicking here: https://www.olapic.com/trust/ and you can change your preferences on Pinterest here: https://www.pinterest.com/?next=/settings/
These are targeting cookies which allow us to place advertising content onto Facebook that is relevant to you based on your browsing patterns on our website. This information is never connected to your profile and it is always anonymous. You can read more and change your preferences on Facebook here: https://www.facebook.com/policies/cookies/ You can control and opt-out of Facebook adverts and other third-party cookies here: https://www.youronlinechoices.com/ie/your-ad-choices
This is a targeting cookie which we use to observe user engagement on our site and to improve your experience. No personal data is obtained or processed.
This is a targeting cookie to collect device information and behavioural data about how our website and other digital touchpoints are used. Salesforce data management platform is used to build audiences for online advertising. The aim is to make sure we advertise relevant products and services at the correct time. Audiences can be for example interest based (viewed kitchen products) or based on demography (age gender).
YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
There are several other targeting cookies used for market and audience segmentation and are used to make our advertising seen on other sites more relevant. These are:
- _gat_xxxxxxxxxxxxxxxxxxxxxxxxxx – owned by Google Analytics
- _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx – owned by Google Analytics
For the performance cookies and targeting cookies when starting a new session on our website, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the site should function correctly.
If you wish to disable the strictly necessary cookies, then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies or specific website cookies. Each browser’s website should contain instructions on how you can do this.
For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/
If you block these cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
Date Updated: May 2021