How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & manage my order page to access your order.
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If you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreWe will let you know when you can collect your order from one of our OCPs or our stores. We will always aim at having your order ready to collect within 24 to 48 hours of purchase.
Read moreThe quickest and easiest way to have this resolved is to visit one of our stores. Alternatively, you can self claim for delivered items through the 'Manage my Order' via your account.
Read moreYou need to be signed into your IKEA Family account to access your saved scans and designs. There are two places to find them: the IKEA Kreativ dashboard and Home Projects.
Read moreYou can manage, track and cancel the order you have placed online using your order number and email address.
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