My delivery is late, what can I do?
We're sorry that your order hasn't arrived yet. Please track your order via the "Manage my orders" page on your account.
We always aim to keep you in the loop. Your order confirmation will let you know the type of delivery you can expect. You can track your order in the following ways:
Smaller delivery: DPD, our parcel delivery provider, will contact you usually the day before delivery, with information on how to track your order. Please note, we are unable to view any additional information from what is shown on the DPD tracking site.
Larger delivery: You should receive a text message on the morning of your delivery which will include a tracking link to our live map site where you can follow the progress of your delivery. You can simply track your delivery through My Purchases. All you’ll need is your order number and email address. If you would like to change your delivery date it is best to do so within 48 hours of ordering.
If you need further help, please visit our contact us page.
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