We always aim to keep you informed about the progress of your order. You can identify what type of delivery to expect from your order confirmation. You can track the status of your order in the following ways:
For smaller (parcel) deliveries: DPD, our parcel delivery provider, will usually contact you the day before delivery, with information on how to track your order. Please note that we are unable to view any additional information beyond what is shown on the DPD tracking site.
For larger (truck) deliveries: You should receive a text message on the morning of your delivery, which will include a tracking link to our live map site where you can follow the progress of your delivery. You can simply track your delivery through the Track & manage my order tool. All you’ll need is your order number and email address.
My delivery is late or missing, what can I do?
We're sorry that your order hasn't arrived yet. There are several ways to check on your order's progress or report an issue.
If your larger delivery has still not arrived and the expected time slot has passed, or your parcel delivery is more than 24 hours late, please contact us and our Customer Service team will be happy to assist you in resolving the issue.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you miss the delivery of your IKEA Food order, the goods are returned to the store, and a refund is issued.
Read moreStep-by-step information on how an IKEA Food Click and Deliver order arrives and things to remember.
Read moreYou can make as many trips to your locker as you need within the assigned time slot, just use the PIN to access the locker on your return.
Read moreIf you'd like to order a bigger spare part for a product under warranty, or are unable to find the spare part number, you can reach out to Customer Service online or in IKEA stores.
Read moreIf you'd like to order a bigger spare part or are unable to find the spare part number, you can reach out to Customer Service online or in IKEA stores.
Read moreYou can order small spare parts like screws, knobs, dowels, and other fittings for your IKEA furniture easily and free of charge on our website. Alternatively, this can be arranged at Customer Service desks in IKEA stores, though stock may vary.
Read more