Can I place an order by phone?
Yes, you can get help with your shopping with one of our home furnishing experts over the phone.
Shopping with IKEA can be simple. Get in touch with your list of items and we can create the order for you. Take a look at our personalised shopping assistance over the phone page for more information.
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Is it possible to test the product at home and return it if I'm not satisfied?
Within the 365 days you have the right to test the product and if it doesn't meet your expectations we're happy to take the product back, as long as it is used within a certain extent and is still in a saleable condition.
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As long as you meet the relevant requirements and the offer is still active, we can offer a refund of the price difference if you claim within 7 days.
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My card has been declined. What should I do?
We're really sorry to hear this. You should contact your card issuer or bank to find out why the transaction has been declined.
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You can convert your till receipt into a VAT invoice via our website.
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What payment options do you offer?
We are pleased to accept all major credit and debit cards.
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Can I place an order via webchat?
Yes, you can! Have your list of items ready and get in touch with us over webchat when you're ready.
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