Skip to main content

Can I track my delivery?

Yes! We offer order tracking online so you can keep up a little better with your items.

We will always aim to keep you in the loop! Your order confirmation will let you know the type of delivery you can expect. You can track your order in the following ways: 

Smaller delivery: DPD, our parcel delivery provider will contact you, usually the day before delivery with information on how to track your order. Please note, we are unable to view any additional information from what is shown on the DPD tracking site.

Larger delivery: You should receive a text message on the morning of your delivery which will include a tracking link to our live map site where you can follow the progress of your delivery.

If you have purchased online you will be able to use our order tracker to check the latest status of your order. You will need your order number, postcode and the email address you gave when the order was placed.

What particular parts of our answer do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I cancel my online order before delivery?

    You can manage, track and cancel the order you have placed online using your order number and email address.

    Read more
  • Can I change the products on my order?

    We know plans can change, but once an order is placed it travels quickly through our systems. Depending on the order details, we might be unable to add or make item changes.

    Read more
  • Do you provide extra or replacement fittings?

    Yes, you can order spare parts online and get them delivered to your door!

    Read more
  • How do I check stock?

    You can check out how to check stock in store and online here!

    Read more
  • What delivery information will I get?

    We will keep you fully in the loop for all of our deliveries, whether orders are placed in store or online.

    Read more
  • I missed my collection timeslot, what can I do?

    If you are unable to collect your order, do not fear.

    Read more