We will always aim to keep you in the loop! Your order confirmation will let you know the type of delivery you can expect. You can track your order in the following ways:
For smaller (parcel) deliveries, DPD, our parcel delivery provider, will contact you, usually the day before delivery, with information on how to track your order. Please note that we are unable to view any additional information beyond what is shown on the DPD tracking site. You can provide delivery instructions to the delivery provider through their tracking portal.
For larger (truck) deliveries: You should receive a text message on the morning of your delivery, which will include a tracking link to our live map site where you can follow the progress of your delivery. You will also receive a call or text from the delivery team when they are around an hour from your address. If you need to make changes to your delivery, please contact us at least 48 hours before your delivery date.
Can I track my delivery?
Yes! We offer order tracking online so you can keep up a little better with your items.
If you have purchased online, you will be able to use our Track & manage my order tool to check the latest status of your order. You will need your order number, postcode and the email address you gave when the order was placed.
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