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Can IKEA pick up my old mattress if I want to return it?

Under the Sleep on It Policy, if you would like IKEA to collect your mattress in exchange for another mattress, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.

Under the Sleep on It Policy, if you need IKEA to collect your mattress in exchange for another mattress, or you have any questions about the returns policy for mattresses, you can contact our Customer Service team via webchat here.

If you arrange a collection in an IKEA store, you will receive a mattress bag for your mattresses. You must pack and seal the mattress in the mattress bag before placing it outside for collection at an arranged time.   

If you arrange a collection via IKEA’s customer service centre, a mattress bag will be provided at the time of collection for your mattresses. You must pack and seal the used mattress before it is taken away by IKEAs representatives.   

You should note that IKEA representatives doing the collection will not be able to assist with packing and sealing of the mattress.

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