What is IKEA Returns policy for mattresses?
It is important that you love your new mattress. If after a while you discover that your mattress is too firm, too soft or too something else, you can bring the mattress back and simply change it for another.
You should note that initially your new mattress can seem a bit too firm. You should allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. You should make sure you have a pillow that suits you and your new mattress.
You may exchange your mattress once within 365 days of purchase under the 'Sleep On It' policy if you change your mind, provided that it is not dirty, marked or damaged. For mattress claims under the 'Sleep On It' policy, we will not refund the mattress; it can only be exchanged for another mattress once. Please contact us here via webchat with pictures of the mattress you wish to return. Please send photos of your mattress from multiple angles, ensuring the label with the mattress range name and the entire mattress is visible. If needed, we may request videos. Photos must be in JPEG/JPG or in a pdf document file format and not exceed 10 MB in size. Or you can simply take your mattress back to an IKEA store with your proof of purchase for a one time exchange and IKEA will help you find one that suits you better. Please ensure you place a cover on it to keep it clean while on route to the store.
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For any quality issues, IKEA mattresses come with a 10 year guarantee (IKEA guarantee does not extend to SULTAN bed bases or bed slats).
Read moreUnder the Sleep on It Policy, if you would like IKEA to collect your mattress in exchange for another mattress, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
Read moreIf you have purchased from IKEA Ireland online or in store, you can return your product to selected IKEA stores in Ireland: Ballymun, Carrickmines or Waterford.
Read moreThe original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
Read moreIf you have placed your order to a Collection Point, you can return items at the same place.
Read moreThese locations are not full IKEA stores and therefore can unfortunately not process returns.
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