What can I do when I have a problem with my order from ASCI?
If you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return, please visit our Spare Parts page and find the link to the ASCI contact form. ASCI will respond within 24 hours.
Find your tracking ID and visit My Purchases.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
Read moreIf the part is not available through ASCI, you can them to request the part needed using their 'Contact Us' form.
Read moreIf the part is not available through ASCI, you can them to request the part needed using their 'Contact Us' form.
Read moreWe will let you know when you can collect your order from one of our OCPs or our stores. We will always aim at having your order ready to collect within 24 to 48 hours of purchase.
Read moreWe will let you know when you can collect your order from one of our OCPs or our stores. We will always aim at having your order ready to collect within 24 to 48 hours of purchase.
Read moreAll our kitchen appliances are sold with a warranty. During the warranty period, repairs and spare parts covered by the warranty are provided through our authorized service centres. If you need to replace a part not covered by the warranty, or your warranty period is over, IKEA has partnered with a third-party provider; ASCI, for you to buy spare parts from.
Read more