What can I do when I have a problem with my order from ASCI?
If you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return, please visit our Spare Parts page and find the link to the ASCI contact form. ASCI will respond within 24 hours.
Find your tracking ID and visit My Purchases.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We're sorry that your order hasn't arrived yet. There are several ways to check on your order's progress or report an issue.
Read moreWe're sorry to hear that you're having problems with your product.
Read moreThe quickest and easiest way to have this resolved is to visit one of our stores. Alternatively, you can self claim for delivered items through the 'Manage my Order' via your account.
Read moreYou cannot remove any items from your order after it has been placed.
Read moreYou cannot swap any items on your order after it has been placed.
Read moreRemember to bring your order confirmation, which we will have emailed to you, and proof of ID when you come to collect your order!
Read more