What do I do if I have a damaged product?
The quickest and easiest way to have this resolved is to visit one of our stores. Alternatively, you can self claim for delivered items through the 'Manage my Order' via your account.
We’re very sorry to hear about this. We know it can be disappointing to receive an item with damage, especially if the packaging was fine and the damage was hidden inside.
You can bring the product to any store (not Plan & Order Points, or Order & Collection Points) with your receipt or order confirmation and our co-workers can help you.
If you received the damaged item on a delivery, then within 72 hours you can you can quickly and easily organise a return for either a refund or replacement using the Track & Manage my order page and clicking "Start a Claim".
If an item is damaged and the delivery was completed over 72 hours ago, please contact us so we can support you.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), please contact IKEA Customer Service.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for several IKEA products.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible by reaching out to IKEA Customer Service either online or in store.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read more