What's the status of my case?
You will be able to view the status of your case by viewing My Purchases.
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We're sorry that your order hasn't arrived yet. There are several ways to check on your order's progress or report an issue.
Read moreYou can manage, track and cancel the order you have placed online using your order number and email address.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and manage my order e-mail. Find your tracking ID and visit the track and manage my order page.
Read moreThe quickest and easiest way to have this resolved is to visit one of our stores. Alternatively, you can self claim for delivered items through the 'Manage my Order' via your account.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreYou cannot remove any items from your order after it has been placed.
Read more