Dispatch and Delivery
What delivery options do you offer?
We have different delivery options available. Simply choose from online Parcel delivery from €10, Small delivery €35, Large delivery €50 and Large Express delivery €60.
What is Kerbside delivery?
Kerbside delivery means that your order will be delivered to the nearest pavement to your delivery address, this includes flats and buildings with multiple dwellings inside.
Can I get a faster delivery?
For in-store deliveries, your local store may be able to offer you same day delivery, depending on stock availability and where you live.
If you are ordering online, Parcel deliveries will be delivered within 1 to 3 days.
For larger online orders please select the Express Delivery option at the checkout and your order will be delivered within 1 to 3 days.
The estimated delivery date is the earliest date we can deliver to you as the goods are dispatched from one of our central distribution centres.
Can I change my delivery date?
Smaller deliveries: An post will provide you with plenty of options the day before your delivery is due. However, please contact us as soon as possible if you need to amend your delivery date so we can check your options. Alternatively, you can arrange delivery to a nearby participating Post Office, deliver to a nearby participating PostPoint retail outlet or come to the An Post delivery service unit to pick it up.
Larger deliveries: the delivery date provided is the earliest we can deliver to you. However, if this is unsuitable we may be able to deliver at a later date, depending on your order status.
You can simply change your delivery date here. All you’ll need is your order number and email address. However, once the order begins to progress in our system we may not be able to change your delivery date as requested. In this case, please contact us.
What delivery communication can I expect?
Orders placed in-store
For deliveries booked in-store at the home delivery desk, you will receive a text message* the day before your delivery is due with a link to track your order on its way to you. You will receive a further text message on the day of delivery informing you when the driver is approximately one hour away or a one-hour pre-call on the telephone number provided.
*If you provided a mobile number during booking.
Orders placed online
Please check your order confirmation email to confirm the type of delivery you are having. If your order has been split, you will receive two separate deliveries.
Smaller delivery: We will update our order tracking website with your An Post tracking number 24-48 hours before delivery. You can then access this to track your delivery whilst on its journey to you. Please note, we are unable to view any additional information from what is shown on the An Post tracking site.
Larger delivery: If you provided a mobile number during checkout, you will receive the following text messages from IKEA:
- 48 hours before your delivery, we will text you with your AM or PM 4 hour time slot.
- 1 hour before your delivery, you will receive a message to advise we are almost with you.
If you have not provided a mobile number, we will instead email you 48 hours prior to your delivery with your AM or PM 4 hour time slot. We will call you on the telephone number provided one hour before your delivery is due.
How do I tell you about delivery restrictions?
To ensure the smooth delivery of your order, there are a few points we need to know about your address:
- Will there be time to unload/load?
- Do you live on a red route?
- Are there any height, width or weight restrictions?
- Are there any parking restrictions?
- Will the vehicle require a parking permit?
- Are there any time restrictions?
Don't worry; we will always find a way, but to ensure delivery first time please let us know of any delivery restrictions in your area in plenty of time. If you think we may have difficulty accessing your property, please contact us.
Can I order online and collect from a store?
Unfortunately, it is not possible to place Click & Collect orders online. However, we are currently offering an Order and collection service in our Order and collection points.
What do I do if I have something missing or damaged from my delivery?
We’re really sorry to hear about this. The quickest and easiest way to sort out issues with your order is by visiting any of our regular stores*. Any products that are faulty or damaged are covered under our 365 day returns policy. If an item is missing, please Contact Us.