Skip to main content

Track and manage your order

Manage your order

Check the status of your order in our self-service portal. Have your order number handy as well the email or phone number you used when placing the order.

  • Track an online order and the status of the delivery.
  • Request assembly service for eligible products.
  • Cancel order (only possible before the order is picked and packed).
  • Reschedule delivery.
  • Organise a replacement or refund for a missing or damaged item within 72 hours of delivery.

Understand your order status

So you’ve ordered from IKEA (thanks!) What happens next? Here’s a primer of the stages your order will go through before you receive it. 

Preparing order

We have received your order and will process it as soon as possible. You can still cancel an order and change delivery date.

Picking order

Your order is being processed and completed. It’s too late to cancel the order but if you changed your mind you can return any unwanted item (after you receive it). Here is our return policy.

Preparing delivery

Your order is ready and about to be sent to you. You can still order additional services  to your order at this point.

On its way

Your order has been sent from our dispatcher and is on its way to you.


Your order has been successfully delivered.

Frequently Asked Questions

  • The Click & Collect service is available at all IKEA store locations, excluding our Plan and order points. Once everything has been added to your online shopping cart, select Click & Collect at check-out to find a participating IKEA store near you. 

  • Our stores have a limited number of slots per day for this service due to high demand. Once this limit is reached, you'll receive a "maximum order capacity" warning in checkout.

    Regarding stock, our system allows a specific quantity of an item to be sold in one day. Once we reach this capacity or if there is limited stock available, the item will appear as out of stock during checkout.

  • Some of our items may not be available due to unprecedented popularity.

    At IKEA, we make every effort to maintain the availability of items shown in the catalogue, but due to unprecedented popularity, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. The best way you can check for stock availability is on the product information page online, so you can make sure that items are available before you visit.

  • It is easiest to return to any of our stores with your receipt and item, and we will be happy to return it and find the item you are looking for!

    We're sorry to hear this. The quickest and easiest way to resolve this would be to return to the store with your receipt and the item. As long as it was purchased within 365 days of returning, our generous returns policy will have you covered, and we'll be more than happy to help you out in buying the item right for you in store!