Collect from partner locations

At present, only postcodes within a 30 miles radius of a locker or mobile pick-up point will show these options available in the checkout.

DPD pick-up points

Orders will ideally be available within 2-3 days from your date of purchase at your chosen DPD pick-up point. All available timeslots will be displayed in the checkout.

Self-serve locker pick-up points

Orders will ideally be available the 2 days from your date of purchase. Orders can be placed up to 11 pm for collection from 7 am 2 days ahead. For example, orders placed at 11 pm on Monday can be collected from 7 am Wednesday. 

Mobile pick-up points

Orders will ideally be available the next day from your date of purchase. Orders can be placed up to 3 pm for collection the next day and after 3 pm for collection 2 days ahead. For example, orders placed at 2 pm on Monday can be collected on Tuesday from 10 am and if ordered at 4 pm can be collected on Wednesday from 10 am

DPD pick-up points

The collection window depends on the DPD pick-up point. You will receive an email once your order has been received with further information about your collection window.

Self-serve locker pick-up points

We will have 2 collection windows to choose from for the on any given day, these are:

• 07:00 - 11:00
• 17:00 - 21:00

If a slot is not showing as available in the checkout, this will be because all available slots have already been booked within that specific time window.

Mobile pick-up points

We will have 3 collection windows which is:

• 10:00 - 12:00
• 12:00 - 14:00
• 14:00 - 16:00

If a slot is not showing as available in the checkout, this will be because all available slots have already been booked within that specific time window.

During the checkout you will be able to select a date and time to collect your order. 

Once your order is ready, you will receive a collection notification email from IKEA, DPD or from our transport partner, Shift, please endeavour to collect your order within your chosen time window.

Orders can be booked up to 3 days in advance for both locker and mobile pick-up points.

For DPD pick-up point orders, this can be booked up to 4 weeks in advance dependent on the pick-up point. More information about available pick-up dates is available in the checkout.

DPD pick-up points

For collection at a DPD pick-up point, only smaller-size parcel orders will be accepted with a maximum size of 60x60x60cm, maximum weight 10kg. 

Locker and mobile pick-up points

Yes, the maximum weight per order is 500kg.

DPD pick-up points

For collection at an external DPD pick-up point please follow your order confirmation email instructions.   

Self-serve locker pick-up points

Your booking confirmation will have the full address details for your collection point and instructions on how to collect your order.

Within the confirmation email you would have been provided with a locker number and unique PIN code by Shift, once you arrive at the collection point and locate your locker, enter the unique PIN code and the locker will open.

Please ensure you have a sutiable sized vehicle for your order and you can unload the locker by yourself as the lockers are unmanned.

If you have any difficulties on site, please call the Shift helpline 020 3479 3111.

Mobile pick-up points

Your booking confirmation will have the full address details for your collection point and instructions on how to collect your order. There will be communication in the car park where out transport providers vehicle will be parked waiting to handover your order.

Within the confirmation email you will receive an order confirmation number please have this available to show along with proof of ID in the form of a current photo driver's license, payment card or passport. Show these details to our transport provider operatives to receive your order.

Please ensure you have a suitable sized vehicle for your order.

DPD pick-up points

We ask you to collect your order only during your allocated time window.

If you do not pick up your order on your selected day and collection slot, the order will be cancelled and a refund will be processed. 

Self-serve locker pick-up points

We ask you to collect your order only during your allocated time window.

If you are no longer able to collect in the allocated window, we ask that you contact Shift via the number provided in the collection email.

Mobile pick-up points

We ask you to collect your order only during your allocated time window.

If you are no longer able to collect your order in the allocated window, the order will be returned to IKEA and a refund will be issued within 14 days to your original payment method.

DPD pick-up points

In the unlikely event that you have a damaged or missing product – please inform the representative on-site at the pick-up point, any damaged products can be left with the representative. We will then be in touch to arrange a replacement via your preferred method.

Self-serve locker pick-up points

In the unlikely event that you have a damaged or missing product – please call the Shift helpline 020 3479 3111.

We will then be in touch to arrange a replacement via your preferred method.

Mobile pick-up points

In the unlikely event that you have a damaged or missing product – please  contact IKEA Customer Services.

We will then be in touch to arrange a replacement via your preferred method.

DPD pick-up points

You can cancel your order through the IKEA Track and Manage my order page or by contacting IKEA Customer Services.

Self-serve locker pick-up points

If you can no longer collect your order, Shift can offer a delivery service for your order (this will be an additional fee).

Alternatively, you can cancel your order through the IKEA Track and Manage my order page or by contacting IKEA Customer Services.

Mobile pick-up points

You can cancel your order through the IKEA Track and Manage my order page or by contacting IKEA Customer Services.

DPD pick-up points

If you do not pick up your order on your selected day and collection slot, the order will be cancelled and a refund will be processed. 

Self-serve locker pick-up points

Your order will be held at the pick-up location for up to 24 hours past your chosen time slot, following this, the order will be returned to IKEA and a refund will be issued within 14 days to your original payment method.

Mobile pick-up points

The order will be returned to IKEA and a refund will be issued within 14 days to your original payment method.

At present, we are unable to accept returns at any partner locations.

Find out more about how to make a return.

You will receive your order confirmation and Tax receipt from IKEA via email.

IKEA, DPD or our partner, Shift, will provide you with order updates via email and text. These include order confirmation, collection details and pick-up confirmation.